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Customer reviews

Rating 4.3 out of 5 stars with 1277 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are pleased with the sound quality, comfort, and battery life of the refurbished AirPods Pro. They appreciate the great value and condition of the product, as well as the comfortable fit and long-lasting battery. However, some customers have expressed concerns about missing ear tips, parts, and occasional connectivity issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 64 Showing 1,261-1,277 of 1,277 reviews
  • Cons mentioned:
    Ear tips

    Rated 1 out of 5 stars

    Disappointed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came with a charging cable that had exposed wires, missing the ear tips, and the earbuds and case were dirty with ear wax.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Came with ear wax, disappointed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Three of the ear tips came with earwax in them. I know it’s refurbished but I would expect them to at least be cleaned before they are sold. The AirPods themselves looked fine but if they didn’t bother to clean them then I don’t trust that they tested them for full functionality. I did not test them out for sound quality, I will be returning them immediately. I’m disappointed because I figured cleaning them would be the bare minimum.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dont buy from Best Buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not include all the headphone attachments as advertised, multiple people told me I could pick them up in store because it was their mistake. Best Buy told me they dont carry them even though I called the store to confirm before driving out there. Sold me a phone with the wrong data amount on it as well and said they would take care of it and never did avoid Best Buy if you want to spend money or get a product in return.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Weren’t Disconnected Properly

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The AirPods weren’t disconnected from the previous owner. You’re better off replacing them and paying the slight difference at Best Buy.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Ear tips

    Rated 1 out of 5 stars

    Missing

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it was missing one of the ear buds softens. it usually came in 3 but mind came in 2.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not sure it is a good deal

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a bit dirty when I received the box. And the warranty was less than 8 months. I am not sure it’s a good deal.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Apple AirPods Pro

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought them hoping that they would work 100% but they have sound failures and I was not satisfied

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Damaged case and missing pieces

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case was more scratched than airpods I've had for three years. It was also missing all of the earpieces, a total waste of time. I wouldn't trust the quality of the repair.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Apple Airpod 2nd Generation

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst purchase ever. The Airpod came very dirty. No eartips at all. Carton is dirty. Regret buying it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    AirPod Rip Off

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were clearly used for months before they were returned. $200 is insane for their quality.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Owner

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product didn't work and I returned the product and got a refund

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    fake

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i got sent fake airpods so i’m gonna have to go through support to get a replacement

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Damaged

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought my refurbished AirPods, but it has lot of statics. How can I ask for the warranty?

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy Them

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One AirPod works honestly feel like I waisted my money

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Articulo no nuevo

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mala compra, el articulo no es nuevo. Pesima experiencia.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    stolen

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    order 2 pair and 1 was stolen right out of the package

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sucks

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didnt get item until 6 monthes and item came damaged

    No, I would not recommend this to a friend