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Customer Ratings & Reviews

$249.99

Customer reviews

Rating 4.3 out of 5 stars with 1056 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers value the Geek Squad Certified Refurbished AirPods Pro for their exceptional sound quality, comfortable fit, and long battery life. They appreciate the convenience of the Magsafe charging case and the great price point. However, some customers have expressed concerns about missing ear tips, damaged or dirty packaging, occasional connectivity issues, and receiving the wrong product.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 1,056 reviews
  • Rated 5 out of 5 stars

    A really good purchase!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first Airpods. Great purchase. The sound is amazing. If you will use for calls or just playing music, this is a highly recommended product.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Ordered 2 - 1 arrived dirty & 1 was clean & nice

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered two pairs when the price dropped. I figured refurbished items would be cleaned and repackaged in good condition. One pair arrived used and dirty (earwax in the earpiece!). Customer service was terrible when we tried to exchange. I had to reach out multiple times. We ended up getting refunded but beware its a coin toss of what you will receive. However, we are happy with the clean pair. It paired easily and is working good so far. Both boxes were also worn with some extra stickers and did not come with original paperwork or packaging. You may not want to buy these as a gift.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great noise canceling & easy to connect

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these! I can do about anything including cutting the grass and can hear audio perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Deal And Fast Shipping!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Deal: $149 Apple Air Pods 2 Pro Open Box Geek Squad Refurbished. Shipping Was Super Fast & the Earbuds Were Basically Brand New. They Work And Sound Good. Satisfied With The Deal, Thanks BestBuy.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Best of the market.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm with AirPods Pro since 2020, and this is a replacement for mine from last generation. Quality is excellent, and they improved connection and the battery life.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My air pods!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the way they fit and noise canceling!!! Works great for flying! You don’t hear anything but the sound of your movie or music that you are enjoying!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    iPod pro are amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the iPod pro. I bought a pair that the geek squad had refurbished. Came in the original packaging. Looked new. Work great. Love the noise cancelation. Love how you can adjust the volume on the iPod itself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for work & fun...or to block out a spuse.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife works from home and uses these daily for Teams meetings and to listen to music while working..or to just not here.me when i go.in her office to ask a question...so I know the noise cancelling works. Lol

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great ear buds. Highly recommend. Git two pairs . One for my son and one for me.

    I would recommend this to a friend
  • Pros mentioned:
    Usb-c

    Rated 5 out of 5 stars

    Geek Squad better this time

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had issues with geek squad refurbished purchases in the past so I avoided buying refurbished products from best buy. I needed a new set of airpods and these seemed like a good deal with the best buy certificates I had so I took a chance and got lucky as these are so far excellent.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Refurbished Air pods pro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Earbuds sound amazing, fit perfect in the ear! Awesome quality

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    woods quality is great! And refurbished it was a great value

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Must but

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound much improvement from previous generation. Caught the 179.99 sale if you looking for good quality head phones you won’t be disappointed.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Purchased as a gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this item as a gift so I can only review based on that person's response. They seem to enjoy the item.

    I would recommend this to a friend
  • Pros mentioned:
    Usb-c

    Rated 4 out of 5 stars

    Great value.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value! All the earbuds worked great. Some items had very used and questionable power cords. Would buy again.

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 4 out of 5 stars

    Its great!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it since my other one got ran over by a car but the audio keeps taking it away and sometimes it disconnects fully

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Feels brand new, love them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Geek Squad Certified Refurbished AirPods Pro (2nd Gen) look and work like brand new. Sound quality is amazing, noise cancellation is top-notch, and they pair instantly with my iPhone. Battery life is great, the case was spotless, and the fit is super comfortable. Can’t beat the price for what feels like a brand-new pair. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Highly Recommend

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with my purchase of the AirPods Pro 2 (refurbished). The box was a little beat up, but the product works flawlessy and looks brand new. Can’t beat $90 off the brand new price. Will buy refurbished products again in the future!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Beat that box up!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality for an open box item for people who enjoy the fancier boxes like apple it sucksthat it was broken but that it really! Cord was perfect and so was the case and each airpod no scrapes no buffs just a beaten box.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Disappointing Refurbished AirPods - Poor Microphon

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a Geek Squad Certified Refurbished Apple AirPods Pro (2nd generation) with MagSafe Case (USB‑C). While the item arrived on time and appeared to be in good physical condition with all parts included, the microphone performance was extremely poor. During calls, the other party could barely hear me, and my voice sounded muffled and underwater. While the sound quality for listening was acceptable, the microphone issue renders these AirPods Pro unusable for calls, which is a significant drawback, where i had to return it. Based on my experience, I cannot recommend purchasing these refurbished AirPods Pro. If you intend to use AirPods for calls, I strongly suggest investing in a brand new pair. I've switched back to my Sony headphones, which offer superior sound quality and excellent dual-device support. The difference in microphone clarity is night and day."

    No, I would not recommend this to a friend