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Customer Ratings & Reviews

$249.99

Customer reviews

Rating 4.3 out of 5 stars with 1043 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers value the Geek Squad Certified Refurbished AirPods Pro for their exceptional sound quality, comfortable fit, and long battery life. They appreciate the convenience of the Magsafe charging case and the great price point. However, some customers have expressed concerns about missing ear tips, damaged or dirty packaging, occasional connectivity issues, and receiving the wrong product.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 1,043 reviews
  • Rated 5 out of 5 stars

    Apple - Geek Squad Certified Refurbished AirPods

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome deal on refurbished AirPods Pro! Sound quality is still top-notch, and the MagSafe case is super convenient. Geek Squad certified gives me peace of mind. Great value for the price

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Must but

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound much improvement from previous generation. Caught the 179.99 sale if you looking for good quality head phones you won’t be disappointed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth It!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took a Risk a bought refurbished and they were pretty much flawless and they weren't missing a thing

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Work like new

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound amazing. Easy to pair with my phone. Work like new

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great headphone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them. Easy to pair, great quality audio and long lastimg battery.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Airpods

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only thing I don’t like is that they slip out even with the adjusted rubber. Maybe it’s just me. Great sound, noise cancellation is greater than ever, the stereo option, all good stuff

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Ordered 2 - 1 arrived dirty & 1 was clean & nice

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered two pairs when the price dropped. I figured refurbished items would be cleaned and repackaged in good condition. One pair arrived used and dirty (earwax in the earpiece!). Customer service was terrible when we tried to exchange. I had to reach out multiple times. We ended up getting refunded but beware its a coin toss of what you will receive. However, we are happy with the clean pair. It paired easily and is working good so far. Both boxes were also worn with some extra stickers and did not come with original paperwork or packaging. You may not want to buy these as a gift.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sharp clear sound. I use them mostly while riding my bike, running and phone conversations in stores. They work perfectly every time.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    BEST AIRPODS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    EXCELLENT QUALITY-LOVE THE AUDIO AND MIC. THIS ARE THE BEST REFURBISHED AIRPODS EVER

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Purchased as a gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this item as a gift so I can only review based on that person's response. They seem to enjoy the item.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Disappointing Refurbished AirPods - Poor Microphon

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a Geek Squad Certified Refurbished Apple AirPods Pro (2nd generation) with MagSafe Case (USB‑C). While the item arrived on time and appeared to be in good physical condition with all parts included, the microphone performance was extremely poor. During calls, the other party could barely hear me, and my voice sounded muffled and underwater. While the sound quality for listening was acceptable, the microphone issue renders these AirPods Pro unusable for calls, which is a significant drawback, where i had to return it. Based on my experience, I cannot recommend purchasing these refurbished AirPods Pro. If you intend to use AirPods for calls, I strongly suggest investing in a brand new pair. I've switched back to my Sony headphones, which offer superior sound quality and excellent dual-device support. The difference in microphone clarity is night and day."

    No, I would not recommend this to a friend
  • Pros mentioned:
    Usb-c

    Rated 5 out of 5 stars

    Geek Squad better this time

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had issues with geek squad refurbished purchases in the past so I avoided buying refurbished products from best buy. I needed a new set of airpods and these seemed like a good deal with the best buy certificates I had so I took a chance and got lucky as these are so far excellent.

    I would recommend this to a friend
  • Pros mentioned:
    Usb-c

    Rated 4 out of 5 stars

    Great value.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value! All the earbuds worked great. Some items had very used and questionable power cords. Would buy again.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Airpods review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied! transparency, adaptive and noise cancelling work great!

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 4 out of 5 stars

    Its great!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it since my other one got ran over by a car but the audio keeps taking it away and sometimes it disconnects fully

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great they work great for hearing aids too! They were easy to use and adjust as needed.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Refurbished Air pods pro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Earbuds sound amazing, fit perfect in the ear! Awesome quality

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Beat that box up!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality for an open box item for people who enjoy the fancier boxes like apple it sucksthat it was broken but that it really! Cord was perfect and so was the case and each airpod no scrapes no buffs just a beaten box.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing noise canceling and hearing aid help

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thy work well the noise canceling works amazing. I have over the ears and they are just as good. Now have downloaded the hearing aid and am starting to use them in noisey areas and gatherings. Work good.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Highly Recommend

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with my purchase of the AirPods Pro 2 (refurbished). The box was a little beat up, but the product works flawlessy and looks brand new. Can’t beat $90 off the brand new price. Will buy refurbished products again in the future!

    I would recommend this to a friend