Deals Worth GiftingShop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Your price for this item is $124.99
The comparable value price is $249.99

Customer reviews

Rating 4.3 out of 5 stars with 1009 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers value the Geek Squad Certified Refurbished AirPods Pro for their exceptional sound quality, comfortable fit, and long battery life. They appreciate the convenience of the Magsafe charging case and the great price point. However, some customers have expressed concerns about missing ear tips, damaged or dirty packaging, occasional connectivity issues, and receiving the wrong product.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 23 Showing 441-460 of 1,009 reviews
  • Rated 4 out of 5 stars

    Refurbished but great for daily use

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work great and sound great but the “find my” doesn’t work which is important to me. I would give 5 stars if they were eligible for Apple Care

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Personal experience

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best gift to myself, you can never go wrong with a pair of Apple AirPod Pro 2

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing product

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good noise cancellation and they feel great in my ears!

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Good job Apple and Best buy

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have been every bit as good as advertised. Came looking new, not used.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    GOOD PRODUCT

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT PRODUCT AND QUALITY FOR THE PRICE PAYED, REALLY GOOD

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Refurbished

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these refurbished. They look like new and work as new. Please with the purchase.

    I would recommend this to a friend
  • Cons mentioned:
    Ear tips

    Rated 2 out of 5 stars

    They messed up and couldn’t make it right.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased my AirPods a week or so before I took a flight for vacation. When I received the headphones everything seemed great, only to find out that it was missing the medium size ear tips. Aka the size that I wear. Brought it up to Best Buy and they tell me that they can’t send me a set of ear tips for it I would have to return the ear buds. I told them I had a trip coming up and that is why I purchased them and I didn’t have time to send them back. They sold me an incomplete product and the fix was to give me 25 dollars back. If that seems ok to you then by all means buy them. Got the right size ear tip and the ear buds are great. Thanks for making my purchase a headache Best Buy! Great Job!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Faulty, returned

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought them wanting to save money and made a huge mistake. The connection was fine other than My biggest issue was not being able to see them on the find my app. I was told by best buy customer service line that it was a problem beyond them and that i needed to go to apple, so I did that. Come to find out that the case was faulty. So I returned them. I cant speak for everyone else who purchased these but I ended up exchanging them for brand new airpods, due to wanting to be able to use all of the features that the newer model comes with!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Usb-c

    Rated 5 out of 5 stars

    AirPod pros

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love them I use them for mostly everything I do hands on

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Refurbished and sound like new!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter lost her first pair of air pods (that she bought) and saved money to buy refurbished and they have been great! Just as good as new ones!

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Amazing discount

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect condition with sealed box it is really an amazing price for this product

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Amazing

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In great condition, don’t get static or anything. Absolutely worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Usb-c

    Rated 4 out of 5 stars

    Box could be better

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work great. I wish they came in a better box because that looked absolutely horrible.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great product for the price

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work well even when u sweat a lot. Noise canceling works very well especially when on a plane and have crying kids

    I would recommend this to a friend
  • Cons mentioned:
    Ear tips

    Rated 1 out of 5 stars

    Not recommended

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived without standard earbuds (size M) in a tightened box. These are not refurbished but used headphones most likely. I wanted to return them, but they are about the price of used, so I kept them. Not recommended!!!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Usb-c

    Rated 5 out of 5 stars

    Used but like new.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My other pair went out after a few years. I saw this pair refurbished and at a discount. They’re just like new and at a discounted price.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Missing air tips

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price for a refurbished unit at nearly $140 after tax probably is not the best deal when you can find open-box or overstock/new condition ones for the same price elsewhere. Mine arrived without the medium air tip, and I've seen other buyers mention the same issue. Considering that, purchasing from Best Buy might not be the best option for you.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Airpod pro 2

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well good noise cancellation fits well.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Apple Air Pods Refurbished

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My refurbished by Geek Squad Apple AirPods have been amazing! Just like new and the sound and noise cancelling is awesome.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    why buy new

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    surprisingly good and way cheaper than new. wish the battery lasted longer, but that can be said for a new pair also.

    I would recommend this to a friend