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Customer Ratings & Reviews

$249.99

Customer reviews

Rating 4.3 out of 5 stars with 1044 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers value the Geek Squad Certified Refurbished AirPods Pro for their exceptional sound quality, comfortable fit, and long battery life. They appreciate the convenience of the Magsafe charging case and the great price point. However, some customers have expressed concerns about missing ear tips, damaged or dirty packaging, occasional connectivity issues, and receiving the wrong product.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 34 Showing 661-680 of 1,044 reviews
  • Rated 5 out of 5 stars

    Air Pod Pro

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love these new airpods!!!! The three different audio features help to accomodate me at any time! They even come with multiple ear pieces for the one your ear desires! Great job apple, MUST BUY

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is great and it’s 100% functional. It would recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bravo, Geek Squad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time buying Geek Squad and very satisfied. Perfect packaging, squeaky clean, and works like new. Would highly recommend for the money saved.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works like new

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have been using for months now and have had zero issues. Highly recommend

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    All around bad purchase...

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ad says “Geek Squad Certified Refurbished”, but: Find My app fails with: “AirPods Mismatch”. One or more of your AirPods parts are linked to a different Apple Account… Mine didn’t come with the size M ear buds—they’re supposed to be pre-installed. The case was dirty Product was not initialized from previous owner. They were still registered to someone else. The "Find My" error persists even after I re-initialized them several times. So I’m not having much faith in the “Geek Squad Certified Refurbished”. They failed completely. AirPods work fine otherwise, but I don’t know whether they’re fakes or were simply mixed up before shipping out. I will be returning shortly.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great price!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast shipping. Condition likes new, sound great, no problem yet. I love it.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Singha

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent and look like new, This has an imaging sound and great looks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AirPods Pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AirPods Pro are the best! Nothing like them, functionally and aesthetically speaking!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    works great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it had missing pieces but it was open box but i'm okay with it

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Worth the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I had. Noise cancelation is insane

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Air Pod Pros

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are perfect came in excellent condition just like brand new.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the sound quality and the fact that they fit in my ear without falling out.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Rather purchase brand new

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AirPods are pretty good. Thought I would be saving $$$ by buy refurbished, how I wish I would had purchased brand new. The right AirPod isn’t as clear as the left one. And the it take forever to fully charge

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    They stay in ears and adjust to surroundings!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I held out on Apple AirPods for so long because of the design and fear that they would slip out of my ears. These, though, are miracles of tech. They stay in my ears and even adjust to ambient noise! I highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    good as new

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working great with no noticeable difference from a brand new set.

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 3 out of 5 stars

    Fair

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it is still connected to previous owner, otherwise it is working just fine as new one

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Air Pods Pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a good pair of ear buds. I do like how well it transitions to multiple devices.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing quality!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came in it’s original package, works great and sound quality is pretty solid

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buy Them Now! You wont regret it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely LOVE shopping refurbished items at Best Buy! They always come with Geek Certified Refurbished and I didn’t have to pay full price for my daughter’s headphones! Best Buy is THE GO TO DESTINATION for just about anything!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great for all porpuses

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The greatest headset I have ever used. Pricy but worths it

    I would recommend this to a friend