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Customer Ratings & Reviews

$249.99

Customer reviews

Rating 4.3 out of 5 stars with 1044 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers value the Geek Squad Certified Refurbished AirPods Pro for their exceptional sound quality, comfortable fit, and long battery life. They appreciate the convenience of the Magsafe charging case and the great price point. However, some customers have expressed concerns about missing ear tips, damaged or dirty packaging, occasional connectivity issues, and receiving the wrong product.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 39 Showing 761-780 of 1,044 reviews
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    DOES NOT CHARGE after a year

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is great my issue was they ran out of battery so fast and within a year case stopped charging all together

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great devices for hearing assist, etc

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my wife to use - based on the ability to use as ‘hearing aids’… they work great in this function! Great purchase!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's great deal Working perfect and perfect price too

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great deal!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are really great with all the ear tips and the charger. The box looked like it had been rained on a little, but other than that everything was great. For the price, you absolutely can’t go wrong.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was one of the best purchases I have ever made in a while.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Product in box not as described in ad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered these AirPod pros 2 gen. When packages arrived it stated on the box AirPod pro 2nd generation. When i opened the box it had plain AirPods in it not AirPod pros. Very disappointed in quality control. Sent them back

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Apple Certified Refurb Airpods Pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works seamlessly with all Apple products. Would definitely recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refurbished wasn't as big a problem as expected

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first it seemed they were locked to the original purchaser. Contacted Best Buy and was able to reset them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love them

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love them I use them every day for work they are amazing never have any problems

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sounds Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were like brand new when I got them. Such a great buy!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love refurbished!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have some intermittent mic issues when being used on video calls, but otherwise they’re great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great experience

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to order and they showed up very quickly. I always have great experiences with Best Buy whether I’m in store or ordering online or through the app.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great never experienced a problem with them so far!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Costumer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything i love in the app because he make happy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Airpods

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent, I love it and it works very well. I recommend it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    My favvvsss

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality. Was very fast delivery and amazing!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best AirPods

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best ones I have tried. They really are noise canceling..

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Caution with Best Buy Shipping

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy did not follow through with their guarantee 2 day shipping. Please be aware of this as you order.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    None

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing. I love them!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AirPods Pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been very pleased with this so far. I didn’t receive the smallest ear buds.

    I would recommend this to a friend