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Customer Ratings & Reviews

$249.99

Customer reviews

Rating 4.3 out of 5 stars with 1044 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers value the Geek Squad Certified Refurbished AirPods Pro for their exceptional sound quality, comfortable fit, and long battery life. They appreciate the convenience of the Magsafe charging case and the great price point. However, some customers have expressed concerns about missing ear tips, damaged or dirty packaging, occasional connectivity issues, and receiving the wrong product.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 45 Showing 881-900 of 1,044 reviews
  • Rated 5 out of 5 stars

    Airpods

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These AirPods are perfect for the gym or when working

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Verdict is still out.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality was a litte off. Still trying to figure out if I need to return.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Refurbish

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came dirty…ewwww! But as far as everything else I give 5 stars. I would think you would clean them up as part of the “refurbish”….ya know.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AirPods pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these to replace my AirPods first generation. Sound cancellation is awesome.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Air prod 2

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's very good I like it is so amazing trust me guys

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value for an expensive item

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product and no operational issues. Works as advertised!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great AirPods Pro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This are nice! Work great! Love them. I would recommend them to anyone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    absolutely amazing. I was tired of seeing everyone else wear them

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not new

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item was supposed to be geek squad certified. Box and items were heavily scuffed. Buy it new. What a joke.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great savings and like new

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered a few pair of these and work/look like new!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mrs

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best gift for my son he love it forever

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AirPod max 2

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They’re awesome! Came really fast and work great, thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This it’s an excellent product and the staff very polite

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    As promised

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered to replace my daughters because she lost hers. Arrived on time and work perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A fit just right

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally an earbud that will stay in my ear thanks to the different size ear buds

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Never know they are refurb. Good stuff!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These work great. You'd never know they're refurb

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disgusting and gross

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So disappointed in this purchase. I thought well it’s an apple product and coming from apple so it will uphold the same quality as everything apple but I was so wrong!! The case the ear pods were put in and sent to me with was not the right case and could not be charged with a usb-c connection which is what the new pods are now charged with. The outer box was disgusting and dirty and the inner case the pods were held in was scratched and dirty and could not be cleaned. It sickened me to see how nothing showed anyone took any care with the products and when I couldn’t charge them i knew someone just threw this sh$$ together for the money. If this was Best Buy someone needs to look into what employees are sending out as refurbished!!! I will never try to buy refurbished again and recommend no one does either.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Bets sound for fun

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my AirPods I’ve had them all and these are the best.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Geek Squad 'Certified'?

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This review is more for 'Geek Squad' Quality and not for the Airpods themselves. Listen, I buy a lot from Best Buy. I have been a Total Tech member for years. When I buy a 'Certified Item' from Best buy it should be 'Certified' to not be the wrong item. Everything 'looks' good but when I went to charge the thing with the included USB-C cable, i notice the case that it came with is the lightning port type.. wow. I'm on the phone with Customer service and they will send a replacement in which i have to 'swap.' Look, I get that mistakes happen... but don't 'certify' a product that clearly isn't even the correct product. No certification was done... This was for my daughters Birthday present this Sunday. Can't happen now. I know, first world problems. lol. Also, note these don't come with the medium sized earbuds. xs, small, large are included.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mmm very very good love it lots ayyyy turn up! Lol

    I would recommend this to a friend