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Customer Ratings & Reviews

$249.99

Customer reviews

Rating 4.3 out of 5 stars with 1044 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers value the Geek Squad Certified Refurbished AirPods Pro for their exceptional sound quality, comfortable fit, and long battery life. They appreciate the convenience of the Magsafe charging case and the great price point. However, some customers have expressed concerns about missing ear tips, damaged or dirty packaging, occasional connectivity issues, and receiving the wrong product.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 46 Showing 901-920 of 1,044 reviews
  • Rated 5 out of 5 stars

    Work perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this AirPods they work so perfect and I highly recommend it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome pods and my best buy experience was great!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work great! Best Buy did a great job and got these to s quickly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This is refurbished?!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty much brand new, I’ll be buying geeksquad refurbished from now on.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work fine but always show the message on my iPhone that they are 2 separate generation AirPods and not a match. They clearly are not both the same generation or a match set promoted at purchase.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product. These are my second pair & I love them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    She loves them!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got them for a Christmas gift for my granddaughter, she loves them!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m sore they are great. It’s a Christmas gift so will receive later

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Wrong item

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sent me wrong item and the actual product that’s in the description was not available.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT BUY!!!!!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered these and picked up at store. When opening box, the medium sized ear pieces were missing and the right ear pod had ear wax!!!!!!! Inside the case it also had wax residue! I asked to exchange, the store refused… because it was an prder from Corp online and they advised me I couldnt add protection on these either cause I was about to add it and go fall on the “accidentally” in the parking lot. 2.5 hours later with customer service supervisor named valerie she advised me I was going to be charged a $45 restocking fee for returning these unsanitary items of no fault of my own. DO NOT BUY!!!!!! I know i messed up buying something you put in ears but I figured they would be cleaned extensively and sanitized. Lesson learned for me this is GROSS!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    the best of the best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best if you have iphone ipad and mac. seamless transition

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Airpod pro 2

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its ok pain in the ear when plugged in for more than 45 min

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item and Always recommended for everyone to use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Air pods

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great condition picked up in the locker super convenient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid nose cancelling, great construction. Solid build.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 12

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    !!! Great experience!!! From beginning to end!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No difference in quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My refurbished AirPods work perfectly! No complaints here!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Refurbished Item

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have never purchased an item that was refurbished but gave it a try on these earbuds. These were not holding a charge. Charging overnight, they lasted one hour. I’m sure there are many, many refurbished items that are at 100%, but this isn’t one of them.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they didnt arrive and best buy didnt held accountable for this, worst service

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Avoid Refurbed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Be weary of refurbed. Cannot use them as designed with the "Find My" app. They are still tied to someone else's account and the Geek Squad can't help. These will end up being thrown out at some point since there's no worthwhile warranty and no exchanges. Spend the extra and buy new.

    No, I would not recommend this to a friend