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Customer Ratings & Reviews

$249.99

Customer reviews

Rating 4.3 out of 5 stars with 1044 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers value the Geek Squad Certified Refurbished AirPods Pro for their exceptional sound quality, comfortable fit, and long battery life. They appreciate the convenience of the Magsafe charging case and the great price point. However, some customers have expressed concerns about missing ear tips, damaged or dirty packaging, occasional connectivity issues, and receiving the wrong product.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 50 Showing 981-1,000 of 1,044 reviews
  • Rated 1 out of 5 stars

    Terrible service

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible service. I did not receive any help with a purchase. I do not recommend them. Terrible service. I did not receive any help with a purchase. I do not recommend them.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I believe I got a renewed pair instead of new

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These suck don’t buy these I got skimmed my left AirPod don’t pick up my voice on my phone and they die all the sudden

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Warning on refurbished AirPods

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is horrible. I should have paid full price rather than refurbished.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Thats fake cable usbc

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dont like the airpods pro, bacause they send me fake cable to charge the airpods !! Doesn’t work!!! I will need speeding mor money to buy an another cable to chaarge.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Won't Stay In

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If your ears are shaped anything like mine - and I think I have pretty average ears - they won't stay in for more than a few minutes. Otherwise great.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Trash

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were marked as an open box. When I opened them up they were dirty and already linked to another account

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    NOT USB-C

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These airpods are not USB-C. There are missing. airpieces. Very scrated and beaten up. Arrives late

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not as described

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item I got was 3 rd Gen.. I was not sure how I could refund

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ear wax comes with the product

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not realize that ear wax comes with the product. Why is it acceptable for BestBuy to sell unclean products that could get your customers sick.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Earwax ridden buds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not only was I sent the wrong product, the one I did receive was dirty (riddled with earwax) and missing parts. Never again.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not working

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They don’t work, I get they’re the refurbished ones and all but they should still work??

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Returned

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not get them to work. No instructions in the box. Returned them.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Missing Wire to charge not included!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beware!! I purchased these for my son bday and once we opened it, it was missing the wire needed to charge! Very disappointing since this was a gift!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never got my product and they refused refund!!!!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Very Disappointed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t get 2nd generation air pro pods I received 3rd generation air pro pods you did a bait and switch on me and still charged me the higher price

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Refurbished beware

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t buy refurbished earbuds! They didn’t work. No sound, battery life it was on! Never able to pair. Best Buy never offered to help fix the issue

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stole package

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never RECIVE the package I they did not help me at all I lost my money!! & the product too bad service absolutely not recommended

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DISGUSTINGLY DIRTY

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not working %100, case does not play sound as it should. Did not come with all on the earbud sizes. Box came very much disgustingly dirty.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broken air pod

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There are awfull the box of the air pods came all filthy stained with something and one of the air pods does not work properly

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Refurbished is a scam

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They give you 15 days to return refurbished items is the most ridiculous. One of air pods speaker is popped. Best Buy just scammed me

    No, I would not recommend this to a friend