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Customer Ratings & Reviews

$249.99

Customer reviews

Rating 4.3 out of 5 stars with 1044 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers value the Geek Squad Certified Refurbished AirPods Pro for their exceptional sound quality, comfortable fit, and long battery life. They appreciate the convenience of the Magsafe charging case and the great price point. However, some customers have expressed concerns about missing ear tips, damaged or dirty packaging, occasional connectivity issues, and receiving the wrong product.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 51 Showing 1,001-1,020 of 1,044 reviews
  • Rated 1 out of 5 stars

    Sucks

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It looks so used the airpod box all scratched up even had hair

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Track by other

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still link to previous owner, that should be fix before selling it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disaster

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t hear the sound, definitely not worth at all to buy

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    GAVE UP

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LEFT EARBUD STOPPED WORKING 1 YEAR TO THE DAY. NO WARRANTY AVAILABLE

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst service client

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t receive the item, I’m begging for a response of a replacement I requested two weeks ago. Don’t recommend

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not working

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not working, sound horrible when speaking to some one

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not referbished, apple id connected to it still

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I promise you to not buy this item, apple id connected to it still meaning I could not use the find my app on the airpods.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Haven’t got my stuff

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t receive my order yet so I’m very mad I’ll never be ording

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Defective!!!!!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's defective, can't hear anything when picking up the phone

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not original

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm shocked They sold not the original, but a fake. Be careful when buying Apple here

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Refurbished AirPods

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were horrible Trey had no tips didn’t work either

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Air Pods

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase! Purchased as a gift. Very happy with these AirPods. Great quality. Super easy to connect to Android device.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    My Airpods Pro (Refurbished)

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality of the sound is amazing even though they’re refurbished they work perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Practically Brand New!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I first opened the package and saw the box I was a little skeptical because it was resealed with masking tape and had a scuff mark or two, which I don’t care about, the box is being thrown out anyway. But after opening it and taking the AirPods out it was clear that they themselves were in perfect condition. If they were ever used before I certainly could not tell at all. Considering its condition and the price I got them for, I’m very pleased with my purchase

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Airpod Pro 2

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought airpod pro 2s a couple months back and it was so worth it, i wear them just about everday and the sound quality is perfect. I 100% recommend these to anyone who likes lsitening to music or listening to podcasts

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very pleased

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a 76 year old woman and I use my new Airpods when I am walking. The small tips fit my ears the best. It is nice to be able to change the tips to fit your ears. Very pleased with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    First time with a refurbished product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time buying a refurbished product and Im soooo glad I did combined with the quality like new and the price reduction!

    I would recommend this to a friend
  • Cons mentioned:
    Connection, Ear tips

    Rated 1 out of 5 stars

    NEVER BUY

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My girlfriend purchased a pair for me and these are the most horrible refurbished items I’ve ever seen. One of the AirPods doesn’t even connect to my phone and the other constantly disconnects and reconnects. The audio quality is poor and is either quiet or loud no in between. On call the one that “works” has a muffled microphone as well as I cannot hear anything at times. The AirPods didn’t even come with any removable/replaceable buds that they’re supposed to come with either. Never reccomend these ever I’m going to return them and fork over the 70$ for new ones. Worst refurbished items over ever seen I think my grandmas crocheted AirPods would work better than these

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    CUSTOMER SERVICE IS AN A+

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wouldn’t stay in my ear. I bought Beats Headphnes instead and LOVE, Them! Customer service is fantastic!

    I would recommend this to a friend
  • Pros mentioned:
    Usb-c

    Rated 5 out of 5 stars

    Great Price - Everything I need

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issues with the refurbished Air Pods - they are working great! Came in generic box , not the apple box but had charging cord and bud ends. For the price I was fine with that.

    I would recommend this to a friend