Refund Refresh 4-Day SaleEnds Monday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.3 out of 5 stars with 52 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.1 out of 5 stars

  • Durability

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.5 out of 5 stars

83%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-52 of 52 reviews
  • Rated 1 out of 5 stars

    HORRID - DON'T BUY REFURBISHED!

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    NEVER, EVER, EVER buy a refurbished tech item from Best Buy. This was supposed to come in as new with all original items like a charger. This thing came in a plastic bag, was filthy, and they put in AN OLD MACBOOK PRO CHARGER that was in a ziplock bag with all sorts of dirt and gross things (looked a little like grass too!). I opened it in the store since it was a store delivery and promptly returned it. Even the manager who did the return was shocked! Open Boxes are great...refurbished - NO WAY!!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Purchase, Great Price

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, this iPad has worked perfectly; 100% satisfied!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy refurbished

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Avoid refurbished iPads. Best Buy had a good deal for them in August and knowing that we needed one for November homeschooling, I bought one. Now that we started using it in November, the charging port stopped working. The port looks clean and the power cable is brand new which was supplied with the iPad. Called Best Buy and they said I’m already past the return date. I asked if they could just replace it because we’ve barely have a couple hours of usage on the iPad (the usage logs show that). But they said I have to pay to get it fixed. At this rate I should have just bought brand new because the price to repair this gets me to the price of a new one. I’ll never be buying refurbished again.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    iPad Air 4th

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Item…. I use it for the gym it works perfectly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A good product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this iPad, it’s so sleek much bigger than my last one which I like.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bummed Out

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sent me the wrong item. I ordered 256G and they sent 64G. I called and sat on hold to get the price difference refunded but nothing ever happened.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Defective

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered this refurbished to save some money. I was under the impression that it would be in like new condition. The screen display was damaged. Exchanged for an open box iPad Pro and am much happier.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good ipad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product happy with how it is working so far, good purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Even though it was refurbished it was in mind condition.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Such a good find

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a little apprehensive but truthfully this was such a good choice. My last ipad lasted 5+ years and this one has been such a good upgrde

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor marketing.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bate and switch. Said latest model and wasn’t. Couldn’t return item easily.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    iPad Air

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointing to receive non functioning equipment!

    No, I would not recommend this to a friend