Customer Ratings & Reviews

I haven't used the Ipad yet so will review it later. However, I ordered this item twice, was asked to return the first one since they couldn't correct the error on their part of shipping the wrong cable for the Ipad. Second one came the same way so I gave up and ordered the correct cable from Amazon. Both orders came with USB-C to Lightning cables. This new Ipad DOES NOT HAVE A LIGHTNING PORT!!! It has a USB-C port so the proper cable is USB-C to USB-C. Super frustrating!!!!!!!!

I’ll never buy refurbished again been the worst experience ever ish I could return

The first time I ordered it, it did not come with the right thing. But Best Buy fixed and gave me another one.

I purchased this iPad mini a month ago, now it stopped working and it’s certified refurnished. It would not charge anymore even I bought new charger and used working socket. I am regretting to spend this money to pouches this item. I wish I bought new one.

Device was delivered to my house powered on and the IPad Mini was making noise though the box. I could not make the iPad mini do anything because it was in a foreign language. Called to talk to someone to get help through bestbuy and couldn’t understand anybody on the phone

I open this item up and at first sight the item looked very used and the appearance did not meet my expectations for the price i paid for a Christmas gift. I retuned this item back to the store for a full refund and I just ordered a brand new iPad. This item was listed as in good or great condition. This was not the case at all.

Ordered two units, best buy only shipped one unit and is refusing to refund or replace the missing item. Will never order from best buy again. I'm out $300+ from their failure to deliver order correctly.

The refurbished iPad works but it arrived with a lightning charger and not a USBC charging cable that is required to use it. The Best Buy app only has an option to return the entire product. All I need is to replace the wrong cable that was sent. Having to use my MacBook charger in meanwhile until I can get a replacement cable.

I've ordered geek squard refurbished Ipad Mini, and Ipad has died after 2 weeks of use, and called BBY customer service and guided me to get apple service and found that the warranty had been expired in apple store and head to geek squard for repair and they said that only thing they could do is returning the ipad with purchasing the bestbuy memebership program. So frustrated

Didn’t receive my item it’s been a week and I’m still trying to get a refund never again

I fully understand "refurbished" but it has damage on it and was dirty, had residue all over. Seems the bare minimum is done to reach the refurbished status.

They send me the wrong item, wrong model, wrong color very disappointing

Never buy referbished from best buy. This is the third product I've received that was in horrible condition

Great design and love that it comes with the case and magnetic keyboard!

Purchased refurbished 6th edition. Received 4th edition in poor condition. Received run around. Finally received credit. Bought new from Amazon. It much more expansive.

I ended up returning the product due to it being damaged. It had two deep scratches on the screen.

Received my iPad refurbished with scratches on the front. Took back to Best Buy and they would not honor the price and do an exchange

I purchased this iPad for my daughter and when we went into the store, I was told the items serial numbers didn’t match the box it was sent in.

I traded in an ipad air (2020) for this device because I decided I wanted something smaller. Most people prefer a bigger surface area for drawing, but for me this is the perfect size. Plus I wanted something I wouldn't just use for drawing, but also feel comfortable putting in my purse or just carrying around to read and browse, play little games. The 10.9inch iPad air was just too big for my liking. This size 8.9 I believe, is what I needed. It is in perfect refurb condition with no flaws and looks good as new really, works good as new as well.

Overall nice product! It was a used iPad, the battery health was over 90% which is solid for the price!