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Customer Ratings & Reviews

$799.00

Customer reviews

Rating 4.4 out of 5 stars with 27 reviews

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Rating by feature

  • Battery Life

    Rating 4.7 out of 5 stars

  • Speed

    Rating 4.9 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers recognize the product's outstanding performance, which is frequently highlighted. They also appreciate its solid build quality, particularly the clear display, and its excellent overall condition upon arrival. Furthermore, its portability makes it ideal for various uses, including work, school, and travel.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-27 of 27 reviews
  • Rated 5 out of 5 stars

    Great quality used laptop.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a used one for the price of a Neo and it’s great!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    problem with customer service and product support

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works well but there are screen defects and the geek squad was useless when I reached out THREE times. my warranty is up now because they messed around with me so I guess it is what it is

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    customer service is the best quality of the store besides the brand names

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Couldn’t Tell It’s Refurbished

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s fast, it supports all my apps. I’m so glad I got it. Despite being refurbished, it looks new.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Satisfied customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Apple products. I purchased this for my daughter to use in college.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Got a laptop with the wrong config

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty disappointing. Bought a 16GB MacBook Air, but received 8GB. When i went to the store for an exchange, the customer service was so poor that i decided to just return the item instead of dealing with them.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Holiday order

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apple product as always good. I ordered this during the holidays so I think the refurbishing was rushed, some of the keys get stuck and had to take it back to get repaired so would suggest not ordering around that time.

    I would recommend this to a friend