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Customer Ratings & Reviews

Your price for this item is $399.99
The comparable value price is $1,199.99

Customer reviews

Rating 4.1 out of 5 stars with 82 reviews

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Rating by feature

  • Battery Life

    Rating 4.1 out of 5 stars

  • Speed

    Rating 4.3 out of 5 stars

  • Display

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers are pleased with the condition and quality of the Geek Squad Certified Refurbished MacBook Pro, frequently commenting on its excellent condition and exceeding expectations. Many appreciate the functionality of the Touch Bar and report positive battery life. A small number of users experienced overheating issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 82 reviews
  • Pros mentioned:
    Touch bar

    Rated 4 out of 5 stars

    Pretty good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVEEEE the touchbar! always wanted one lol. Laptop came sparkling clean, internally and externally, charger provided ofc. Kinda regret the storage option I picked since I cant use a lot of my softwares on it smoothly so I might get another.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Quality

    Rated 5 out of 5 stars

    Very nice, very good

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great durable computer, very good. Screen res is nice too. Volume sounded very crisp. Lasted long and good. This is my life !!!

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 4 out of 5 stars

    I love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came in a nice protected box and brand new looking. Money well spent.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for students

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this as a gift for my daughter and she loves it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So happy with my new computer :3

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it so much, i was looking around at other ones and going through reviews but I’m happy i ended up choosing this one !! Ive never bought anything refurbished but it’s practically new i love the touch pad ive always wanted a computer with one :). My advice when looking for a refurbished item is make sure you really like what you see and read reviews, people will tell you how it is lol sometimes its good and sometimes its not but its just a risk we all run by getting something refurbished. But nonetheless im very very happy thank you to best buy and geek squad for my computer !!!!! :3

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    10/10

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely loved mine! Never had problems with it! I will highly suggest this one!

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall great MacBook came in good condition in two days I just got it so let’s see how it goes

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    MacBook 13

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got a MacBook 13 and it was exactly what it look like in the picture as well the process was super easy and got shipped with a few days!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Broken product. No resolution from Best Buy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer came with a crack down the screen. Have been trying to get the repair done since receiving the laptop. Just got the run around from customer support, geek squad and local store. No one is able to help. It falls under every other departments responsibility and I have been told multiple different false solutions. The only option I’ve been given consistently is I can schedule a geek squad repair and pay out of product for a product that arrived to me damaged.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broken laptop

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My laptop came late and now its broken with fingerprints all over the screen

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    screen broken

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    product came with the screen not working. very annoying.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Touch bar

    Rated 3 out of 5 stars

    Spacebar

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this laptop to write papers and use it for school, everything worked amazing, touchbar was great and the laptop was in great condition, But the spacebar was extremly hard to press down on and i had to stop typing each time i had to press the space bar which was really annoying because the spacebar is something you use for everything. I went to geek squad to get it fixed and they said that the space bar was worn out by the previous owner and it was considered as a cosmetic issue so there was nothing they can do about it. I had to sadly, return the laptop because i could not use it to write essays or short sentences becasue of the spacebar.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great purchase I recommend 10 out of 10!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not easily impressed, therefore this purchase was worthy of the great review. I am completely satisfied with the purchase. It runs smoothly and fast. My only request would be that the stickers NOT be placed on the top of the computer, it leaves an annoying sticky residue. If it is absolutley necessary, at least place them on the bottom.

    I would recommend this to a friend
  • Pros mentioned:
    Touch bar

    Rated 4 out of 5 stars

    Great Buy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent laptop in all aspect. This is my 3rd Macbook I've purchased. I bought it for my IT courses and have not had any issues. I highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good purchase

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Actually runs very well, forgot it was refurbished, sometimes it does get loud when too many applications are open, but other than that it’s a good purchase.

    I would recommend this to a friend
  • Cons mentioned:
    Overheating

    Rated 3 out of 5 stars

    Over heats to fast and fan is way to loud

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a good computer but it overheats to fast and the fan is so loud you can hear it for across the classroom I would recommend for your first computer

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Executive director

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never had a problem great computer. It service is perfect and it’s continuing to perform satisfactory

    I would recommend this to a friend
  • Cons mentioned:
    Overheating

    Rated 3 out of 5 stars

    Junk product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Issues left and right! From battery not holding charge, to overheating. It also glitches CONSTANTLY.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Overheating

    Rated 4 out of 5 stars

    Laptop

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop works really well I had to order a separate charger because my laptop was overheating with the one provided overall works and looks brand new

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Pretty new

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good condition, looks brand new works brand new

    I would recommend this to a friend
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