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Customer Ratings & Reviews

Your price for this item is $419.99
The comparable value price is $1,249.99

Customer reviews

Rating 4.1 out of 5 stars with 96 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.0 out of 5 stars

  • Speed

    Rating 4.2 out of 5 stars

  • Display

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers are delighted by the quality, condition, and functionality of the Geek Squad Certified Refurbished MacBook Pro, particularly praising the Touch Bar's convenience. Many appreciate the product's excellent condition and appearance, often describing it as "like new." However, some users experienced overheating issues, especially during intensive use. Despite this drawback, the positive feedback on the overall quality and performance remains prominent.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-96 of 96 reviews
  • Rated 5 out of 5 stars

    Super recommended

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast shipping, great service. Very happy with the item ordered.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m very pleased to have an excellent peace I bought from the best store.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I Love It

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband purchased this Mac book for me and I’m in love. I absolutely love it!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Buy new

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Black screen. The screen stopped working out of nowhere.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sent product that are horrible. I need a charger for my device. Like they are terrible

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    MacBook

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never got my item been 6 months been told would get refund and still haven’t horrible service

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    You can't fail with a macbook pro!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. The refurb open box saved me close to a Grand. Quality product as always

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glitches a slow doesn’t work to good !! Stop using it

    No, I would not recommend this to a friend
  • Cons mentioned:
    Speed

    Rated 4 out of 5 stars

    Good computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop! Heats faster than I would like but it only happens with constant use 2+ hour use with multiple tabs, so what can you expect. Great for price and if you don’t want to splurge on an M1/M2! had sticker marks on it but not too noticeable, also had a small crack in screen that wasn’t disclosed but too late to return (only have 15 days!!)

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Nice for college

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good laptop i gave this to my son as a graduation gift. He is using it for college and loves it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Don’t buy refurbished

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My MacBook works fine but when I’m on YouTube which I am most of the time I use the computer, the screen flashes a white splotch while watching any YouTube video

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter loves it, runs great never has issues like my HP. Highly recommend

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    go to BACK MARKET. bought same product, all good.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    had to return the macbook because the screen would freeze. got the run around, went to store, they just shrugged. went on line for hours, returned it. no refund showing. back online to inquire. they promised to credit back but don't see it yet. would never use again. go to BACK MARKET much better product and service.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best store

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like everything of this takes me qith another perspective

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Never Never Never

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never Never Never buy a refurbished Mac from BestBuy. I bought one last November and within a month it kept freezing up. By the time I decided to do something about it the 90 day warranty expired. Good bye $600 and my business BestBuy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not usable

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This MacBook Pro did not work upon delivery. The computer had a previous profile that was not removed before selling as “Geek Squad certified”.

    No, I would not recommend this to a friend
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