Customer Ratings & Reviews

They sent me the wrong laptop. Wrong Color, wrong chip, wrong amount of RAM and wrong charger. THEN when I tried to return it at Best Buy, they didnt accept it. Overall dissatisfied. I shipped it back on Sep 20th and am still waiting on a refund. I would advise you verify you received the right laptop/chip as well: Apple Icon on top left > about this mac

Very happy with the purchase. The laptop came in early than estimated. The display quality is crisp and surprisingly very good speakers for its size. Also this does come with the 96W charger and got to 100% from 0 in no time. Really impressed with the overall quality of the laptop along with performance of the M3 pro chip. The only thing I didnt like was the size and weight of the charger but probably gonna get the anker wall adapter which is the same power but smaller in size.

Blazing fast, looks brand new, and the Space Black finish is stunning…best laptop I’ve ever owned!

It came in clean and in good condition, I would even say it’s better than I expected since it only had one barely noticeable dent. Overall, I feel satisfied with the product.

Was a bit worried at first getting refurbished, but I have been using it for a week now and everything works great! A huge upgrade overall from my last mac and am very happy about this.

Great price on a very capable machine! Came as advertised.

Horrible packaging and presentation, the computer arrived dirty, heavily scratched and dirty charger. Cheap USB-C cable no proprietary MagSafe cable included. It didn’t look like a refurbished product when it arrived, it just looked like a traded in laptop that was barely looked at and sold as a refurbished product. Buy this if you’re willing to gamble with a used product. Save your money and buy a refurbished product straight from Apple they’re basically new products with a discounted price which is not something I can say for BestBuy.

This laptop is a true workhorse! With its fast processing speed, ample memory, and impressive graphics capabilities, it handles demanding tasks with ease. The MacBook Pro's sleek design and durable construction make it a reliable companion for work and play. Display is adequate for most tasks, but I often dock for more screen real estate. When plugging in I'm reminded how impressive the retina display is, 1080p looks like outdated garbage by comparison. What really sets this computer apart from others is its advanced AI capabilities. 14 gpu cores and 18gb of ram allows for responsive locally hosted ai capabilities (e.g. OLLAMA). My old Macbook Pro is a 2015 and still going strong, just not good for AI work due to weak gpu. This is an outstanding choice for anyone looking for a top-of-the line computing device that can handle demanding tasks.

Cutting-edge performance with its M3 Pro chip and stunning Space Black design. A premium computing experience that combines impressive graphics, and ample storage for professionals and creatives.

I was nervous to get this because some of the other reviews said items were sent that did not match the description, however this was exactly as described, minus a small dent in the outside cover that does not affect the operations or screen at all. Super fast processer and I saved $800 under retail price and $300 under the closest refurbished option at Apple that does not even have as fast a processor and lower GPUs. Super good deal and I am very grateful for the savings.

Everything on it is perfect I highly recommend getting refurbished if available to save a good amount of money the only complaint I have is that the power cable while still an orignal apple cable is not a black one like what would have came with it originally but to save hundreds of dollars I'm willing to sacrifice a cable aesthetic that i dont use often anyway as i charge over usb c. I also am a little bummed it didnt come in a macbook box it just came in a white box although very well packaged and safe I do like keeping the boxes of my electronics.

great machine. Exactly as described, in practically perfect condition. Arrived quickly and matches as specs.

Brought the Macbook Pro 14 M3 Pro chip, refurbished. The PC is solid. Fast, feels solid. I'm overall happy with it. The low rating is because it was listed as in Excellent condition. Best Buy has low standard. The PC looks to be in fair condition at best. There was sticky buttons, and marks on it. Best buy failed not Apple. This is a work only PC so the buttons was replaced and the marking we don't really care about. But beware when buying used from Best buy. They have very low standards on how they rate the condition of their items.

Like new. It arrived very quickly and the laptop didn’t have any scratches or dents. There’s some dust under the keys but that’s it. And it arrived with a battery of 99% full charge.

Would recommend checking condition of product with BestBuy before purchasing because of their lack of refurbished product descriptions. Overall the device is in great condition without any mayor scratches and only 6 battery cycles. The one thing that dissapoints me again is the BestBuy customer service. I recieved a faulty charger for the macbook, and when I reached out to BestBuy they said it’s as simple as going to the nearest store without appointment and requesting an exchange. This wasn’t true. The store MOD told me to either return the whole laptop and charger or wait hours for a geek squad member to “hopefully” take a look, a “nothing could be guaranteed”. In the end the kind geek squad employee gave me a scuffed,dirty, lower watt charger instead

Powerful computer at a great price. It is a refurb, but the only signs of it being used are one or two almost unnoticeable scratches on the finish. The battery was brand new, at 100% capacity. Exceeded my expectations for quality.

Great computer in great conditions fast and reliable all day.

I’ve had a Mac air since college and I loved it but it was hitting its lifespan. I didn’t trade in but i definitely love this MacBook Pro. I’ve wanted a pro for a while and I did a little research about which processor and graphic would be best for my needs while also getting as much storage as possible- I have had no complaints about the computer itself but some of the features are so upgraded that I almost felt like it was an alien using it lol

Refurbished but you cannot tell. Computer moves quickly and looks great for hundreds of dollars less. I highly recommend refurbished items from Best Buy.

Great product, refurbished but looked brand new and works perfectly.