Customer Ratings & Reviews

i will recommend the product also the delivery was very fast.

My friends told me never to buy an open box computer because it has some kind of defect. At first I was happy thinking I had made a good deal, but I was stubborn and ended up in a big frustration. I really wasted my money because I couldn't return it. Don't buy an open box computer.

The product I received was dirty and scratched up. It came with no manuals at all. The laptop kept crashing about every 15 minutes or so. I have a feeling that this item had been “refurbished” several times. I definitely did not expect to receive such a low quality item from such a reputable and high quality business

Was given the wrong item. Computer didn't have the correct specs of the one I bought

I wish I could give it 0 stars. We bought the Certified Geek Squad refurbished Apple Laptop on November 5th, 2024 for $800 and change. On January 28th we have lines all over the screen. Not even three months and it's a $800 paper weight. Geek Squad said at least $700 to fix? How is that right?

I purchased this with intention to use but the refurbished MacBook didn't turn on and had to be substituted. Therefore I was traded a newer computer but with less savings and smaller memory and screen. Too bad for me but Best Buy did me good, I guess

This MacBook actually came faster than it said. And was packaged great like brand new.

Great laptop. Bought this a s a replacement for my previous MacBook Pro.

Everything has been great, very happy with the Laptop and very smooth.

Refurbished product that kept crashing and turned out to be a lemon. Returned and refunded. Also, geek squad cannot open the casing of the product and has to be shipped out out to apple service centers .

Terrific product. Works well and is in great shape.

I had to return it right away because it was associated with someone else’s Apple account and I cannot get past the initial setup. It looks like it would be an excellent computer if I could actually use it.

Started crashing at 21 data, 6 days after the window for refunds closed. Stopped turning back on 10 days later. Not usable. Currently working with Apple to get it replaced. Maybe just buy from Apple directly.

I bought this. It’s been 6 months and it won’t even turn on. I tried to set appointment with Best Buy to look at it and they won’t even do that. Horrible experience here.

The item had a blow and that was not said in the publication, I returned the purchase

Bad battery bad speaker is a beautiful laptop buy just save some extra money to buy something new

Received a dragon blowing hot air through the vents. Very poor checkup. Laptop modal was awesome.

It’s a hit or miss. In my case, unit is dented in 4 different places and touch bar stopped working in less than 2 months.

Mine is in very good shape with the biggest concern being the battery with about 84% of its life left. Concerned I'm finding no links to buy an extended warranty but, if one is available, I'll be very happy with my purchase.

Big screen, faster processor. Great upgrade for me