Customer Ratings & Reviews

Sound is fine but not noticeably better than Amazon’s Echo. The big negative is that you can’t just play radio stations or Pandora or Spotify by speaking to it like you can with Echo. You have to play them on your phone and then switch them over to Home Pod with Air Play. This seems to be because they want you to subscribe to Apple’s music service which is the only one you can call up by voice. Apple should remedy this with a software update.

If your cord goes bad, you lose the whole speaker which is insane.

Does not set up as explained. Still can't get it to work after 3 months of trying. Apple failed on this one!!

Setup was more painful then it should have been. Took several minutes for my iPhone X to pick it up. Sound is crisp and clean but where is the volume???! Compared next to a pair of Sonos play 1’s and I would highly recommend them over the HomePod for the same price. Very disappointing as I’m a huge apple fan but I will be returning tomorrow and sticking with my Sonos system

We loved our Apple Home Pod, until it started interrupting play with a very old buzzing noise. After trying the DIY fixes posted online we called Apple Support. We do not have Apple Care or a close Apple Store, but since our speaker is still inside it’s one year warranty customer service offered to send a box for us to send the speaker in for repair. At this we were fine with that resolution. Unfortunately after waiting 2 weeks, the box never arrived and I had to contact customer service again. Since the delay was due to lack of follow up on Apples side, I asked them to upgrade my service level for this incident to Apple Care and send a replacement and I would immediately return the faulty Home Pod. I was VERY frustrated when not only was I refused the upgraded service to cover Apples Oversight - but the Customer Service rep refused to escalate to someone who had authority to create a better resolution due to their original service oversight. We have made enormous investments in Apple products and have appreciated their focus on user experience - but this experience will have us evaluating their competitors before making future purchases.

It’s a pretty great speaker, would be better if I didn’t have to connect it to WiFi. And maybe if it was portable.

You have to buy an Apple Music subscription to get your speaker to work

Second HomePod I’ve purchased. Use this one at work. Works well, but make sure your WiFi connection is good.

I returned my home pod a week after buying it. $350 for a good sounding speaker that was way too quiet.

I like alexa better i like alexa better i like alexa better

I end up returning it... the sound is good at low volume but when pump the volume disappointing

I expected more from being an Apple product. Very limited on what it can connect to wirelessly as most brands are going with Amazon and Google products. Own Apple products for decades and will admit that Echo dot is way easier to use and more functional than this HomePod. It’s basically an over priced speaker.

Won’t play my iPhone library. Handoff through airplay isn’t working. Will return it.

Great product but received refurbished unit. Very disappointing, will order from apple

Not what I was expecting. Was hoping for possible wireless use. Also didn’t use it as much as I tbought

I stream Spotify and Pandora. This speaker is only good if you plan to pay into Apple Music. You can stream audio to this device but not use voice controls with those applications... I returned this device for the Google Hub Max, and enjoyed the Hub so much I spent a good deal more integrating more Nest products(cameras,thermostat) for the same price it’s pretty obvious which is more exciting.

This is BY FAR the worst Apple product I have ever owned. I have had connectivity issues with it since I bought it. I just got off the phone with Apple Support and will be sending it back for "repair". I am not hopeful at all that they can fix my problems.

it is decent. I don't mind the apple eco system I just thing it should do more and be better. not the most ideal thing

For the cost, I expected this to have some basic connectivity capabilities (as a TV speaker, etc.). The ecosystem is still far too narrow for me. I love that it protects your privacy far more than Alexa and other smart speakers, but its limited connectivity is a major negative. It went back the same week it arrived.

I thought that being an apple product, this would surprise me ... for the price, I thought I would have better sound quality