Customer Ratings & Reviews

Returned because sound is no where near what it should be for the price

I’ve had this thing for not even 2 years and it stopped working last night. My husband called Apple to see about getting it repaired and they told him the cost to repair was $20 less than the cost to buy a new one. Most expensive piece of junk I’ve ever bought...

i would have kept it if it allowed me to pair via bluetooth. you can't connect your iphone etc via bluetooth. you need to stream from tablet/iphone etc from wifi. phone battery dies a lot faster when connected to wifi instead of cellular data and bluetooth

i purchased my 1st brand new Home pod. when i plugged in i could not see any white light or any response from Home Pod. i called Apple Technical support, they could not figure out what the issue is. i am very upset with this Homepod. Need to return this and replace with new one.

Stops working suddenly. Tried all troubleshooting options. Cannot return now as crossed the return deadline.

This is a SPEAKER FIRST ABOVE ALL THINGS. People want to compare it to the other voice assistants but aside from the Sonos One and the Google Home Max, none of those are in the same stratosphere in terms of sound quality. Yes they all have more capable assistants, but Apple has said this is a speaker first and indeed it is. The bass is punchy and the sound is incredibly clear and loud. I could not believe that HomePod can hear me call for it when I can't even hear my own voice. Siri does almost everything that you realistically need from a digital assistant and her DJing is excellent. I am fully entrenched in the apple ecosystem so none of the limitations of this device apply to me, in my experience, it is amazing. I also am confident that Apple will improve Siri in iOS 12 and the HomePod will only become better with software updates. The hardware is aesthetic and sound is pristine. I am loving this speaker. If you are an apple fanboy, this is for you. If not, there are other capable speakers out there.

Basically, nothing worked and, Apple couldn't figure it out after 3 hours on the phone with a senior advisor. There's nothing strange here, I have a current iPhone, current firmware, brand new Home Pod and no one could make it work. As far as I'm concerned this product totally sucks!

I started out with a HomePod. Eventually, I caved after reading all of these reviews on the Google Home Max and returned the HomePod to purchase the Max. I ended up regretting it of course and went right back to the HomePod after just over a week. The Google Home Max certainly feels premium and it sounds great if you sit right in front of it, but that's not ideal when moving about the home/room. Also, in the space allocated in my room, it just didn't look or sound right. The speaker sat on a desk in my room (reference photos) and then angled across the room to another much larger corner desk. The sound was inconsistent, but very pleasant if I sat directly in front of it. I enjoyed interacting and learning various aspects of Google Assistant… indeed, quit a bit more enjoyable to use than Siri outside of basic commands. I also appreciated that there was a lot of smart home support and that I could purchase cheaper Home Minis to set around the house and not break the bank. I had planned on even converting to an android phone just for better support with Google Assistant and the pursuit of a smart home (glad I didn't, actually upgraded to the iPhone X instead of S9 after ultimately deciding on the HomePod). Well, the Google Home Minis could hardly respond or hear me with music playing (they performed fairly well in a silent room). Unfortunately, the same occurred with the Google Home Max. Voice commands became a disappointing chore and I didn't like walking up to the speakers and strategizing how they could best hear me to respond since they were hit or miss when the speakers were actively playing sound... this was the fatal flaw for me… Yelling at the speaker while playing music to get a response was ridiculous. Also, there's no text support as of yet with the Google Home Max. Siri offered text support and I use it fairly regularly. I would appreciate it if the HomePod added support for initiating calls by voice as well. I also liked that Google could differentiate between various users. At the end of the day though the HomePod won my heart with such effortless and seamless use. I enjoyed being able to talk with a normal tone and use commands with Siri hearing every word while I studied to soft music, added reminders, requesting business close times and phone numbers to local stores/restaurants, giving basic calculations, listening to the news or just jamming out to an upbeat song. Another refreshing aspect of the HomePod is that it just sounds consistently amazing anywhere I am in the room and that's an all new experience for me with any sound system. It also looks descent nearly anywhere I place it due to the circular/tubular design… I appreciate not having to angle/position it. Ultimately, I choose HomePod because it just works, and it works well as a music player that can share basic info, text, set reminders/timers. My impressions were that Siri is borderline mindless compared to Google's AI, but Siri is dependable, understands me the first time and works flawlessly and beautifully with what she does do. She does most of the basic tasks I need. There may be hope for Siri in the future in regard to the lacking intelligence. Apple most certainly has the financial resources, won't sit ideally by, has the manpower to improve Siri in due time. I ask Apple to improve these things: A more interactive and intelligent Siri. Add ability to add events to a calendar. Add support for multiple users. Cheaper speakers for smart home use. Add the ability to call out with voice commands.

Bought to pair with existing HomePod. Easy plug and play. Works just fine with bedroom AppleTV for stereo sound.

Got mine last week for same day delivery. When I open up the box, the speaker was full of dust and there were pets fur on it. How can Best Buy sell it for new! Return it by UPS, one week still haven’t got my money back!!!

Good item but over price after sale price still high

I had to get a newer version, as I like to have a pair in my bedroom to link as a stereo speaker for listening to music and YouTube. Not so great with Siri, but for the apple ecosystem that I have in my room, it does just fine. Just wish that I was able to use more products to enhance its full potential.

I'm always amazed how good these sound for how small they are, especially when playing music at a louder volume. We use them for home automation commands, kitchen timers, playing the news and music, and asking Siri questions. You can also make phone calls with them if you have an iPhone

This speaker quit working after less two years of use. Sparks fly out of any outlet I try to plug it into. Potential fire hazard. Apple wanted $300 plus to fix it when you can buy a new one for $250 or less all day long.

It was an open box with no directions nothing I goggled tried multiple devices never could get it to activate I sent it back still waiting on my refund wish I hadn’t wasted my time. I usually love Apple products but not this one

It’s ok but I’m dissapointed in it needs more work

The HomePod mini really surprised me with how rich and full the sound is for such a compact speaker. It’s perfect for smaller rooms, and it fills the space with clear audio and solid bass. Setup with the iPhone was seamless, and Siri integration works great for controlling music, smart home devices, and getting quick info. The design is sleek and blends in nicely with any decor. Great value for the price.

I have purchased 2 of these speakers, and the do not respond. If they do respond when saying “Hey Siri”, it is after the 10th time. I have performed a factory reset, and the same issues persist. What a waste of $700 for 2- speakers.

I love apple product but this aint it way to expensive for what it does the speaker is not good at all not loud nothing about this product blows me away. i would stay away and go in a different route.

I bought this thinking I could use it to get recipes and everything but it didn't meet my expectations. You ask it something and all it tells you is that it can't help you. And it only plays Apple music which you have to buy