Customer Ratings & Reviews

I thought it was going to be louder a regular speaker will do. not impressed and want to take it back

I was not impressed as compared to my Sonos speakers. Limited music services makes it narrow in choices. I returned it.

too much its way to complicated apple needs to step it up im die hard Mac and im on the verge of switching

I don’t like it and very disappointed in apple with this product. I would return it if I could.

Does not connect to other bluetooth devices…really? Big moss apple!!!

doesn’t work that well. seemed like apple has some buggy software. keeps disconnecting even though I have solid wifi

Stopped working after 13 months. Won’t power in and out of warranty.

The sound is great, but everything else not so much. Alexa is a friendlier gal. Returned it.

The speaker sounds great! However, it does not sync with the phone properly. It automatically starts playing a podcast or playlist you didn’t play. Very frustrating! Then you try and play what you want & the speaker just goes off. I am extremely frustrated with the speakers inability to play what I want. Buy a Bose speaker!

If your cord goes bad, you lose the whole speaker which is insane.

Sound is fine but not noticeably better than Amazon’s Echo. The big negative is that you can’t just play radio stations or Pandora or Spotify by speaking to it like you can with Echo. You have to play them on your phone and then switch them over to Home Pod with Air Play. This seems to be because they want you to subscribe to Apple’s music service which is the only one you can call up by voice. Apple should remedy this with a software update.

Does not set up as explained. Still can't get it to work after 3 months of trying. Apple failed on this one!!

Setup was more painful then it should have been. Took several minutes for my iPhone X to pick it up. Sound is crisp and clean but where is the volume???! Compared next to a pair of Sonos play 1’s and I would highly recommend them over the HomePod for the same price. Very disappointing as I’m a huge apple fan but I will be returning tomorrow and sticking with my Sonos system

We loved our Apple Home Pod, until it started interrupting play with a very old buzzing noise. After trying the DIY fixes posted online we called Apple Support. We do not have Apple Care or a close Apple Store, but since our speaker is still inside it’s one year warranty customer service offered to send a box for us to send the speaker in for repair. At this we were fine with that resolution. Unfortunately after waiting 2 weeks, the box never arrived and I had to contact customer service again. Since the delay was due to lack of follow up on Apples side, I asked them to upgrade my service level for this incident to Apple Care and send a replacement and I would immediately return the faulty Home Pod. I was VERY frustrated when not only was I refused the upgraded service to cover Apples Oversight - but the Customer Service rep refused to escalate to someone who had authority to create a better resolution due to their original service oversight. We have made enormous investments in Apple products and have appreciated their focus on user experience - but this experience will have us evaluating their competitors before making future purchases.

You have to buy an Apple Music subscription to get your speaker to work

It’s a pretty great speaker, would be better if I didn’t have to connect it to WiFi. And maybe if it was portable.

I like alexa better i like alexa better i like alexa better

Second HomePod I’ve purchased. Use this one at work. Works well, but make sure your WiFi connection is good.

I returned my home pod a week after buying it. $350 for a good sounding speaker that was way too quiet.

I end up returning it... the sound is good at low volume but when pump the volume disappointing