Customer Ratings & Reviews

The new iMac is really nice and sleek.I wanted the green iMac to replace my 10 year old Mac. While browsing, I saw this open box item that is available for pick up at the San Carlos store. I have never bought an open box item so I know the risk I am taking with this purchase. However, since I was told that this is still in good condition and that there are no missing parts, I went ahead and purchased this. When I opened the box at home, I found out that the power cord is missing so I was not able to turn it on. Since it was already late at night and the store is closed, I went back the next day after work and fortunately, the store agent was able to help me right away and gave me the missing item. To be fair, he took care of it right away. I was so eager to try this new computer as I was driving back home (30 mins drive). I already set up my iMac to my home office desk the night before, so as soon as I got home, I connected the power cord to the adapter right away, plugged it in and turned it on. But to my disappointment, this iMac still has the existing account from the previous buyer with a password, so of course, I am not able to test and use it again. I called their customer support and I was advised to bring everything to the store. And since it was already late at night, I have to wait the next day (which is today). Very disappointing but I guess I just want this iMac in green color so bad. But the hassle of going back and forth is really frustrating. My question now is: Isn't Best Buy expected to be checking that all returned items are in good condition or good as new if they are selling it back to their customers? If Best Buy is putting out an open box item, and it clearly states that it is Geek squad verified, then as a buying customer I expect that it has been really checked. My guess is that this item was returned and was just put back on their shelf waiting for it to be resold? Otherwise, the account of the previous buyer and password should have already been deleted from this iMac and restored to its factory setting (as advertised) if indeed it was verified. As a total member for several years, this is the first time I have to go through all this. Guess it has to go back to the store. I will be more cautious with open box items next time.

Its ok. 8GB of Ram is very low for today's technology world. SO if you just use this computer for emails, text messages, notes, some YouTube videos.. then it's fine. But if you use it for work, create videos, or games, it's pretty bad. The worse part is that the 8gb cannot be upgraded to 16 or something higher after you purchase it. If you use a program that uses a lot of memory to run, then you get a pop up window saying that your memory is to low and the whole computer starts to lag and slow down.

I rather stick to microsof apple doesn't allow wath Microsoft does.

Purchased an IMac and it did not work. This was an Open Box which was marked as was supposedly verified. Had to return.

A little confused about the service. Had to make three return visits. Still making corrections.