Customer Ratings & Reviews

This review is for Best Buy, not the M4 iMac. This is all about my customer experience. On July 17, 2023 I submitted an online order for the M4 iMac from Best Buy. Received a conformation email for the order stating that it would be delivered on Wednesday July 23, 2025 and that a signature was required for the delivery. I made sure that I was home on July 23. Waited all day and the UPS truck stopped at my neighbors house at 4:20 PM. The UPS driver made the delivery and got back in his truck and down the block he went. You might say that I was disappointed at this moment. I went to the email and copied the UPS tracking number and checked on it. According to UPS, a label was created but not shipped. I went online to the Best Buy site and engaged in a customer chat. I initially chatted with a bot and got nowhere, Finally got a real person and explained the situation. He said to wait until the end of the day even after I explained that UPS did not have the computer. Since there was no way to resolve this through chat, I decided to go to the somewhat local Best Buy store. I stood in line at customer service and waited. Stepped up and told the story to the first person, showed the order confirmation, the UPS site stating that a label was created but they did not have possession of the computer and the printout from the chat. He couldn't help but called a manager over where I explained the issue and showed the paperwork. He couldn't help but had to go speak with other managers. He came back and stated that there was nothing that they could do and I would have to call the 888 BESTBUY number. I did this from the store. Started with an automated customer service and finally got a live person on the phone. I told him the story. Keep in mind that I am doing this just to cancel an order and get my money back to buy a Mac at the store. If that had been done, the story would have ended there. He could not do anything except escalate the issue and they would try and resolve it in 72 business hours. I explained that I am currently in the store ready to buy a computer not wanting to wait 72 hours. I was angry and left the store. The customer service rep said they would email me a transcript of the conversation (I asked for one). Friday came and went with no email or any attempt from Best Buy to contact me. Saturday came, I am not happy and decided to call Best Buy customer service number and asked for a manger. I spoke to a lady and explained the situation again. Fifth time if you are keeping score. She apologized and later in the day issued a refund. This could have been done at the store and I would have bought a computer from Best Buy that day, but I guess that was too complicated. I am typing this on an iMac, it is an awesome computer! I ordered it from Amazon and it arrived on the promised day and time. Thank you Amazon! Best Buy lost my business not because a mistake was made, but because they had no one to make it right and just made it complicated. Sorry, but will not attempt to buy anything from Best Buy again. I think soon they will join Sears, Kmart and Circuit City as memories of places that we used to shop!

EXCELLENT COMPUTER,APPLE CARE INCLUDED FOR TWO YEARS WITH BEST BUY

I am loving my new iMac. Apple makes a great product.

The customer service in the Gastonia store was fantastic. The product speaks for itself!

I love this iMac! The color is gorgeous. It doesn’t take much space Speakers are awesome and the Retina display is fantastic

The setup was super easy. The display is amazing and I’m glad I made the purchase. It’s helped a lot with both of my jobs.

Its been easy to use nd saves alot of space. Highly recommend.

Good product I like the color of the computer and I believe it’s a good product for students and people that want to use the software

This computer was purchased as a Christmas gift for my son, and he loves it. The purchasing process was smooth, and the product is just as great as he imagined.

EXCELLENT ,FAST COMPUTER,APPLE CARE INCLUDED WITH BEST BUY

We luv it … computer has many things we wanted to have. And can do a lot of stuff we need

Much faster than the IMac I bought just 5 years ago. I love the phone jack as ear buds are not comfortable for me

Fast, and reliable. The best computer on the market

The IMac lives up to the quality associated with all Apple products and the Apple environment. Just wish the screen was larger. Was very easy to set up and start using.

My wife had an older iMac and it was past time to upgrade. The ease of moving files over to the new machine was unbelievable. Apple makes an excellent product.

GREAT COMPUTER,APPLE CARE INCLUDED WITH BEST BUY PRICE

Great computer. Works perfectly. Happy to have it I love it.

I love this iMac. It is so easy to use, and setting it up was very simple, even for an old lady like me.

Iove this computer. Very easy to install friendly.

It is better then what i expected. The color sky blue is beautiful and stands out with mordern style.