Customer Ratings & Reviews

Seamless transition of data from my old Mac. Extremely easy to setup. Great clarity.

Good product, good service from the crew in-house to the tech who hooked everything up at my house. We are very pleased.

Such a great product. Works well and is the best product

Shipped quickly w UPS in sturdy packing box. I had issues getting connected to Ethernet so I mistakenly thought it was preconfigured only for WiFi. Due to this issue I returned it but later learned what went wrong. I then purchased another iMac desktop from Best Buy and was able to get Ethernet after discovering the correct steps on the computer and what to look for. The USB-C adapter and modem connections were just fine and not an issue ever.

Excellent item. Service received (Kim Ruiz) even better.

Excellent ! Apple eco system is the best. This computer, my phone and my watch all comunicate. Watch unlocks Computer.

Easy to set up. Synced quickly with our other iMac, iPad and iPhone.

I bought it for my wife she thought her professional life was over but when I went with you I bought this computer for her to continue her professional life and now she is very happy

good+++++++++++++++++++++++++++++++++++++++++++++++

I love the computer will definitely be buying something else from Best Buy

Love our new computer & the customer service that cones with it too.

It is different than what we are used to so it has taken time to figure it all out. However it is getting there. Nice to have children to help us to do that.

A couple of days before Christmas, I bought an open box an Apple 2023 24", M3 iMac computer advertised in "excellent" condition for $879 which could be returned to any BB location. I was willing to drive 4 1/2 hours round trip to pick it up in Paramus, New Jersey from Norwalk, Connecticut. When I opened the box, the power cord/adaptor was missing. Apple didn't sell as a separate accessory. I called Best Buy and went into its local store and was told that they also didn't carry that accessory as a separate item and that I'd have to buy on the secondary market. I found the correct adaptor on eBay and purchased it at my expense for an additional $179. I was able to start up the computer. However, when setting it up, it became clear that there was a major problem with the computer. I tried to sign in and a message appeared that another user had control of computer. I immediately stopped installation but my personal information may have already been compromised. I had to change my 25 passwords hurredly. Then I called customer care who advised me to return it to any BB location. I carefully repacked the computer to ensure its safety. I brought the computer to closest BB location (5 minutes from home). The clerks were baffled by the history and wouldn't give me a refund.The manager was called in and rudely concluded that I'd have to return to the New Jersey location. He actually said to me in front of other customers, you waited 10 days to return, how do I know you didn't infect the computer? I got agitated and demanded to see a more senior manager. He said he was top manager in store. He didn't want to deal with problem any further, so he called the police. The police were very helpful and the manager would not cooperate. With the help of the officers, I was able to contact BB customer care while in the store who calmly offered to email a return label to me. I returned the computer and received a refund. Now I don't have the reduced priced computer, my holidays were ruined and I and other family members spend hours and hours of time dealing with the problems arising from BB ineptitude. BB finally offered to sell a $1399 computer to me for $1199 leaving me to pay an extra $200 to get what I had purchased for $879! I rejected their offer. Their corporate management remained as unreasonable as their store locations.

AFTER I GOT IT SET UP, EVERYTHING IS WORKING . I HAD TO TAKE IT TO LANCASTER BCAUSE TH E GEEK SQUAT COULD NOT TAKE CARE OF THE PROBLEM I WAS HAVing.

Great computer! The mouse doesn't work the greatest. When I click on a link, half the time it doesn't work.

I SENT ALL PRODUCTS BACK SINCE THEY WERE UNDELIVERED AND THE GEEK NEVER ARRIVED ONE SITE SAID ALL WS FINE WITH BOTH PRODUCT AND GEEK. TJHE OTHER SAID PRODUCT AND GEEK WOULD ARRIVE ON SCHEDULE. IT NE=VEWE HAPPENED AND I CANCELLED A $6000 .. ORDERED NO WAY TO RUN A BUSINESS. YOU MAY KEEP YOUR CREDIT CARD

If youre not an apple user, this isnt for you. Computer was very nice, however very hard to use