Customer Ratings & Reviews

Same phone year over year I only buy a phone because I need a new one. Camera quality seems the same. It works it’s a phone but that is all.

Couldn't get it to connect to the esim. Had to return it.

Go to purchase an unlocked phone from Best Buy. But sad thing is that they don’t have T-Mobile anymore, and also it’s kind of annoying that you only get a discount for activating the phone right away. 

It kinda lagged when i tryed to open curtain apps and also when i used the key board it would hit the wrong keys and mis spell words i know i typed in correctly i didnt like it much.

No change from iPhone 11, 12 or 13… ridiculously overpriced. Graphics subpar.

Acomplish what it was made for. Not the best the quality but its a good ítem

Phone looks good, but Best Buy sent the wrong generic charging cable. Customer Support’s only solution was for me to go to the store to exchange the $3 cable or return the entire item. Not worth anyone’s time.

No better than the other versions. Just more expensive.

I am very satisfied with this product, I highly recommend it!

Hard to use. Not happy with the way it operates but someone younger probably won’t have any trouble.

This isnt a phone review as i have never recived my order . I ordered on Dec.20th 2023 . It was delayed 3 times ( low inventory) . Ive waited for a month , it got back in stock and they still failed to fulfill my order . I was forced to cancel . If i repurchase it wont be for the same price . Btw they actually charged my card for $738 for the phone . It was not on authorization hold . It was actual payment for item that never been shipped .

This was mailed to me, but I could never get it to work. Then I took it to the Geek Squad, and they thought it was working after 1.5 hours. When I got to my vehicle, it had stopped working again. I finally returned it.

I purchased 32 iphone 14 and 1 iphone 14 plus for chirstmas gifts. Because I purchased these as gifts, I did not open them. My grandkids iphone 14 when we went to have them activated, ended up coming up as Iphone 13 but I had purchased them in advace so the time to return had past. Highly upset with Bestbuy. I would advise you check because they did the bait and switch as the box dont say which one you have.

The iPhone is not good too much heat up all the time

Bought this brand new phone from Best Buy but it’s performance doesn’t feel like new, screen freeze some times, App lagging. Overall not good

the phone gets quite hot when you connect it to charge and when you make long calls also the temperature rises quite high, I have taken it to support and the only thing they tell me is that it is normal.

Open box was terrible I was so excited to get a new phone at a lesser prince and this open box phone had issues with receiving messages and did not have the option for group messaging and could not get it to work at all with the messaging in general Would not recommend open box anything

Rather just buy the purchase in person than online. The young lady at pick up stand was rude and not very friendly. Almost wanted to just walk away and cancel my order.

Garbage... They don't tell you that is doesn't take a sim card until you find out, return it and get charge $50 restocking fees.

the unlocked phone they sold me didn't work with my carrier. When I came to return it they started to charge a restocking fee. When I complained the manager (Jola?) actually told me I should only buy phones from my carrier. She actually said to never buy a phone from best buy