Customer Ratings & Reviews

Excellent phone I send it to my country Ecuador and the signal is perfect

I would recommend trying the refurbished phones they work very well. I’m very happy with it.

My daughter enjoyed ths iphone 14 ,I'm happy i got it for her

Just like new, exelent product, just as described on the website.

Excellent phone, about 3 invisible scratches and I highly recommend this seller!

Sold as excellent condition, battery health was in the 70s, battery will need to be replaced, very disappointed.

I purchased this phone from the open box section at Best Buy. This phone is in tip top shape, my son loves it.

Loved it was as good as a new phone and I’d definitely get refurbished phones as presents again

It arrived quickly and in very good condition, I'm satisfied with the product.

This has been perfect for a starter phone for my 12 yr old daughter.

Be aware of the return window, it may be shorter than you think. After less than 30 days of use, I began experiencing issues with the phone's display. I reached out to the marketplace seller for a return and I was informed that the return window had already passed. After that, I contacted Best Buy and apparently they aren't responsible for their sellers, because they couldn't help me either. I'll have to look into a charge back with my bank. What a pain. Battery life was also in the 80% upon purchase which isn't great.

Front camera is scratched up and blurry even though it was marked as in excellent condition

very great product in excellent condition. looked as if it was new and had no complications

I had to return it. It had a defect. It kept turning off, took it into an AT&T store and they said it was defected. Never had that happen to me buying a refurbished phone from Best Buy first time.

Device came severely tattered. Which i figured would be the case for “refurbished device. But it would stay powered on longer than 1-2 mins

I am very pleased with the quality, as it appears to be brand new.

Not yet delivered my iPhone. My order number BBY03-807080728044. Not delivered as per my order shipping address

Returned the item and it has been 2 weeks and I still have not received my refund. Seller did not update me in 2 days like it said online and I had to reach out and they still did not give me a definite date of my refund. I reached out to Best Buy and was given a date which I did not receive a refund still on that said date. Two weeks. No refund.

Had phone for 30 days-screen blacked out and stopped working. Took phone to Best Buy diagnostics and failed. Told the phone is from a third party seller so not backed by Best Buy.

I ordered excellent but there were scraches of a colors from a side of phone.