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Customer Ratings & Reviews

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Customer reviews

Rating 4 out of 5 stars with 109 reviews

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Rating by feature

  • Display Quality

    Rating 4.2 out of 5 stars

  • Camera

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 4.1 out of 5 stars

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Cons mentioned filter

76%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 109 reviews
  • Rated 5 out of 5 stars

    iPhone 14

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone I send it to my country Ecuador and the signal is perfect

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value highly recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend trying the refurbished phones they work very well. I’m very happy with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter enjoyed ths iphone 14 ,I'm happy i got it for her

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refurbished I phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just like new, exelent product, just as described on the website.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend this seller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone, about 3 invisible scratches and I highly recommend this seller!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    iPhone 14 refurbished

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sold as excellent condition, battery health was in the 70s, battery will need to be replaced, very disappointed.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    I-Phone 14

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this phone from the open box section at Best Buy. This phone is in tip top shape, my son loves it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved it was as good as a new phone and I’d definitely get refurbished phones as presents again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good condition

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It arrived quickly and in very good condition, I'm satisfied with the product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    1st phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been perfect for a starter phone for my 12 yr old daughter.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Beware of the Return Window

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Be aware of the return window, it may be shorter than you think. After less than 30 days of use, I began experiencing issues with the phone's display. I reached out to the marketplace seller for a return and I was informed that the return window had already passed. After that, I contacted Best Buy and apparently they aren't responsible for their sellers, because they couldn't help me either. I'll have to look into a charge back with my bank. What a pain. Battery life was also in the 80% upon purchase which isn't great.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Blurry camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Front camera is scratched up and blurry even though it was marked as in excellent condition

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    exceded my expectation!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very great product in excellent condition. looked as if it was new and had no complications

    I would recommend this to a friend
  • Cons mentioned:
    Functionality

    Rated 1 out of 5 stars

    Bad experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to return it. It had a defect. It kept turning off, took it into an AT&T store and they said it was defected. Never had that happen to me buying a refurbished phone from Best Buy first time.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Faulty device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Device came severely tattered. Which i figured would be the case for “refurbished device. But it would stay powered on longer than 1-2 mins

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very pleased with the quality, as it appears to be brand new.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Fraud delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not yet delivered my iPhone. My order number BBY03-807080728044. Not delivered as per my order shipping address

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Unprofessional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned the item and it has been 2 weeks and I still have not received my refund. Seller did not update me in 2 days like it said online and I had to reach out and they still did not give me a definite date of my refund. I reached out to Best Buy and was given a date which I did not receive a refund still on that said date. Two weeks. No refund.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Defective phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had phone for 30 days-screen blacked out and stopped working. Took phone to Best Buy diagnostics and failed. Told the phone is from a third party seller so not backed by Best Buy.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered excellent but there were scraches of a colors from a side of phone.

    No, I would not recommend this to a friend