Customer Ratings & Reviews

Purchased this phone for my daughter for Christmas and after 6 months the camera and flashlight do not work. Took to Geek Squad to fix and they said it would have to be sent out and could take 2 weeks. Are you kidding me what a joke.

Absolutely terrible! Have had nothing but problems since purchasing in September 2024. Got rear camera fixed by Apple Store after Best Buy could not assist, and rear camera is again not working. This is the first IPhone ever purchased, and will be the last. For the price paid, I expected better quality than the $200 Samsung phones I typically get.

The color looks like a shade away from white..Literally! I think it’s a decent phone though!

One I purchased my iphone, I went through 9 salespersons to try and get help to upload my information from my old phone to my new phone. I kept getting passed off. I finally walked out, and went to verizon and paid my 40 dollars for them to transfer my data. BestBuy, you def need to improve our customer service. It's rock bottom.

You can get these on eBay for like 30% off compared to bestbuy. Though they may not be new ots basically the same thing

When I placed the order it said it will be ready for pickup in 2 hours. It took a week before it was ready for pickup. When I called customer service they act like this is not a problem . The rating is for the customer service

The agent who opened credit card cheats on me he said i will get10% cash back but i bever recived it

Camera broke the first month of having it would like it upgrade

Bueno le cuento que fui y cambien mi cell 14 por este 14 plus resultó que vino malo dure dos días peliando con mi compañía de cell asta que nos dimos cuenta que el plus estaba dañado y tuve que cambiarlo y ya gracia a Dios tengo otro plus y funciona super bien

one drop from truck and phone no longer works and had otter box on phone with a screen protector

Best buy always lies about when it will be delivered, after you buy something the delivery ends up being 3-5 days later then what best buy was saying to get you to buy it.

IT seems to be defected and it over heats and there is nothing being done.

I thought buying an Apple refurbished would be fine but wifi lags, battery does not seems new..

The phone had issue when someone called me no ring tone onle silent

Got it as a birthday present. The battery life is amazing and the camera is also really good. Display is really nice. Super expensive though.

I bought for my daughter for Christmas. She really loves. The price was not too bad. Overall, it’s a really good phone

I love the colors because they are beautiful. Especially the RED

Gave this as a gift and it is good like Best Buy is the best place to get video games phones and other items

I purchased an iPhone 14 Plus and received it on November 27th, I paid full price to receive a brand new device and I ended up getting shipped a device that had already been opened and had scratches and fingerprints all over the back, I contacted customer service and I received a shipping label to return it to UPS which I received a confirmation that was received on December 2nd. Yet, I have been told by previous agents that the reason why the replacement got delayed was because it was not in stock but looking online it clearly says it is in this store, and for several days now you guys have been telling me to wait “another 24 hours for an email confirmation to pick up the replacement” I am beyond frustrated and disappointed to have chosen Best Buy to make this purchase, you advertised something as new and sent me a used item for the price of a new one. They refused to waive the stocking fee at the Gainesville store on November 27th, it was the very least thing you could do after sending a used device. It’s December 3rd and the replacement is still “delayed”, customer service doesn’t do anything to help.

Love all their products been a customer for years.