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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 317 reviews

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Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers highly value the excellent condition, camera quality, and overall performance of the Pre-Owned Excellent iPhone 14 Pro Max 5G. Many find the battery life better than expected and appreciate the phone's features and color. However, a few customers have reported occasional screen freezing issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 317 reviews
  • Rated 5 out of 5 stars

    Cell phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice and very good service and veri fast and my item in perfect condition

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Accessories

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone but the cable is not good and there is no AirPod

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a bad purchase. The phone was advertised as unlocked, but they sent it still locked. The previous transaction wasted my time and money because I ultimately had to buy another, slightly more expensive phone. When I asked if they could offer a small discount for their mistake, they simply said they couldn't because the manager wasn't there. I had already wasted so much time and money that I didn't want to argue anymore and left. Best Buy really needs to improve its quality control.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was nice but i don’t like the charge it looks like fake one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    amazing item and delivering i love it buy it!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone 14 pro max

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome and excellent item definitely worth buying as describe

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it and it has everything I need to use for work and personal use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Like new

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase I’ve made! I will definitely try BestBuy again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone pro max

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone love it I really would recommend to my friend’s

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Very disappointing from these big companies

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone thinking it was a great deal, well not even 3 months later the speaker is messed up and they want me to pay over $350 to pay to get it fixed because it only had 60 days warranty, so don’t go buy CERTIFIED anything from Best Buy, they don’t help. Very disappointed that this 1200$ phone didn’t last 3 months. They said you can pay or buy a new one, I don’t poop money. Very disappointing that I trusted Best Buy and Apple for that matter.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service and effective communication from sales representatives.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cell

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent thanks for the service the customer service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best product ever I love this product and I love Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ms

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love to buy at Best Buy is the best store for buy some

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone 14

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my iPhone 14 Pro Max…….glad I bought it ………..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My new iphone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Love it the Best Buy i can do and recomienden always

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like everything about this phone,i only wish it had usb type c.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bueno

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dhccccccccccrxsdddxxxxdddzxggvyfxxdddddddddddxdcfff

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    My review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone has same price as new but doesnt have the original charger, i got a different case but dont matter phone was fine, but charger is chip.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Phone in good condition but disappointed battery

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy charges $1000 for this iphone 14, youd think they could at least change the battery before they sell it so i can have it at 100percent health.

    No, I would not recommend this to a friend