Customer Ratings & Reviews

I will never buy another phone of any kind from Best Buy again. This phone was less than a year old when it started having near constant green lights flickering on the screen. Best Buy sent the phone to Apple care, who supposedly "replaced" it with a new phone. The green lights were almost immediately back on the "new" phone. To make matters worse, I was forced to go without my original phone for 2 weeks while apple care repairs or replaced it. This forced me to buy this brand new iphone as an "intermediary" phone because I am type 1 diabetic and cannot go without my phone for 2 hours, let alone 2 weeks. My phone literally keeps me alive and healthy by constantly monitoring my blood glucose levels and also pumping my insulin into my body. Also, during this process, the Geek Squad lost over 11 years of my contacts and it has been an absolute nightmare trying to retrieve them. All because of Best V=Buy's and their Geek Squad's incompetence. They referred me to work directly with apple. Apple, while better, has still had a very difficult time assisting me because of how inept Best Buy is. Never buy an iphone from Best Buy! You are much better served buying them through apple directly, if not a mobile service carrier.

Great customer service! Was able to get exactly what I wanted

This Phone is so quick and feels good. Easy to use.

The best price in town. Excellent product and costumer service

everything is great and so easy to switch the phone over

Daughter loves it because it’s pink she had an 11 so this was definitely an upgrade

I bought this phone for my wife to replace her iPhone 11. Completely satisfied.

Open box phone it’s beautiful and working properly thanks best buy

It’s your typical iPhone. I do like the notch at the top, less black space at the top. I wasn’t fond of the change to the type c just because it requires a change of every cable you own but it’s whatever now. Kind of stupid that they give you a type c to type c cable and no adapter.

Not as green as expected. Camera is really good though.

Great deal for Iphone 15, service was excellent and extremely helpful.

The young lady that helped use was awesome. She ran around the store making sure we weren't there long.

Amazing customer service! The woman n gentleman who helped me , explained everything in great detail and answered all the questions I had!

Product good and good support team from the store side.

A great phone at a good price. Looked at iPhone 16e, but decided this phone was a better choice

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Bought this for my mom, I also used the Best Buy Credit, which helped me get a monthly plan.

Great product, everything way faster than my iPhone 12

I previously had an iPhone 12 Pro so 15 is an upgrade. Still getting familiar with this phone, seems like quality of camera isn’t as good as a Pro but enjoying the upgrade. I do notice that my battery doesn’t seem to last as long as my 12, but could be with from latest iOS software

Purchased as a gift and she simply loved it. Excellent device and customer service