Customer Ratings & Reviews

Terrible, did not function properly. Speaker didn’t work. Then I exchanged it and same issue. I was told they’re “new” so I just decided to get a refund. They still charged me a restocking fee. Unbelievable. This definitely changed my view on Best Buy.

Tried to activate and transfer data at local Verizon store.Employees attempted this task but were not successful.They never ran into this problem.Returned phone to Best Buy and was refunded less a restocking fee for a defective device.Purchased a new phone from Verizon store with no problems.

Worst phone ever purchased. The 'swipe system' is the WORST "improvement" that Apple has ever made. My iPhone 7 [!] was much quicker and accurate ... it had a home screen button!!!

I've had iPhones starting in 2011 and have had no problems. This one was defective and I could not rely on it working. It was returned and my iPhone 8 reactivated. I later got a 15 from Verizon that has had no problem.

Great phone it just got stolen and now I really don’t want to pay it back

The sales people were going to charge me $100 to copy my phone data one number two they asked me to upload it to iCloud not knowing the phone has an automatic feature to back up to another phone. I did not buy the phone and I’m not gonna buy anything else from Best Buy either. Apparently, it’s gone downhill.

From my point of view I think it was a waste of money, the phone is too slow to be the 15th, my previous phone was the iPhone 11 and I still have it and it's better faster

This company is straight garbage. Sales associates telk you one thing to sell a product but when there is an issue they blame it on the customer! Will never shop at best buy ever in my life!!!

Worst device or item its hanging from first i dont know whats wrong with it

Having complications with the camera and screen sensitivity.

Didn’t get item . It said delivered but I didn’t receive it . I asked if someone had mistake taken it up but no reply.

I bought this phone on black Friday a month ago and the battery life on it was terrible I tried to return the phone and get a refund and even tried to exchange the phone and I got denied, never buy on black Friday all the electronics they sell are refurbished and or don't work. DONT BUY if on discount its better paying the extra hundred or two at your carrier.

Sales team is not transparent and misleading information is given at the time of purchase

Quality the camera resolution is poor. I wasn’t expecting iPhone 15 to have poor quality camera.

Best phone so far. Easy transition from old phone and better features.

This phone is working great,the battery last long and the camera takes greats pictures.

My daughter loved it! It works great and it is very a very nice color.

Easy to use Great quality great service black Fast

GREAT PHONE I recommend to anyone you could think of speak to all that

Great camera resolution and sharp image quality. The product arrived very well protected, with careful packaging. Everything was exactly as described and worked perfectly right out of the box. Very satisfied with my purchase and would definitely recommend it.