Customer Ratings & Reviews

Great phone. Decided to upgrade from my 11 and notice a big difference with battery and photos as well as more storage.

It’s great she loves the phone especially the color

Good service and prompt delivery. Apple products are always robust and buying from local Best buy store enhances the product delivery experience. It was quick in and out

Very attentive sales associate and arrived on time.

Lots of settings that you will need to turn off. I wouldn’t call it an upgrade. Its battery life drains fairly quickly and there isn’t anything I say is a great feature. Liquid Glass is dumb. If I wasn’t fully Apple I would go to Samsung.

Was a gift and she loved it! We loved being able to make payments on it.

Phone dying a lot ,is a thing of the past .. the iPhone 16 is a powerhouse lasting a full day on a good charge

Great customer help when selecting a phone and case. Bestbuy employee answered all questions and had me happy with the purchase.

I bought the apple i16 and brought it home to download all my stuff from my previous phone only to find out on my last step that my phone carriers not compatible because the phone was LOCKED. The website said very plainly that it’s unLOCKED and compatible with all carriers! Best Buy’s website is misleading. If you have Visible from Verizon like I do your out of luck trying to carry over your service to the new phone.I spent over three hours going back and forth with Best Buy’s customer service and with visible support. Visible service will not carry over to any phones Best Buy sells . After over three hours visible told me to return it and go to an Apple Store to purchase it. I did and everything went fine with my purchase from the Apple Store. Sorry Best Buy your advertising is totally false on your website !!!!!

So happy with this purchase! The color is beautiful and the process to buy and pick up was seamless and very easy!

For the price difference between this and the 17 with not much actual difference in the phones themselves. This was such a great buy!

Excellent device quality. The purchase procedure was very quick and easy to do. And the delivery of it was punctual and safe. Thank you for everything

It was value for money and my daughter loved it, she loved the colour as well

Boy what an awesome upgrade in my phone easy setup and it’s a lot faster than my old one. One big plus is that it’s 5G compatible game changer

Excellent product timely manner from staff the product being available was a plus we had tried several others and T-Mobile with no luck

Best phone ever.i love this phone for best quality.

I am not tech savvy, but so far this phone has been easy to operate. I am still learning all that it can do. Most times I need to be shown. I need to get used to swiping up when before I had an 8 so I would just press the home button. and because there is an automatic camera button on the side, I sometimes push that when I don't want to.

Love this iPhone 16! Smooth, fast, great design, and easy to use.

I bought for my girlfriend the iPhone 16e and then change it for iPhone 16 with a better camera, everything was fine and smooth at the store.

Product is amazing and the customer service was amazing too