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Customer Ratings & Reviews

$729.99

Customer reviews

Rating 4.8 out of 5 stars with 543 reviews

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Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers are positive about the iPhone 16 128GB - Apple Intelligence (Unlocked), particularly its overall performance, with users reporting that it operates smoothly. The camera quality and solid battery life are also well-received. Additionally, customers appreciate the aesthetic appeal of the phone's color.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 27 Showing 521-540 of 543 reviews
  • Rated 1 out of 5 stars

    Worst purchase experience ever.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this item around the 25 of November, with a 1 day expected delivery date. It is now December 12 and other than a note of the delivery being cancelled due to "package missing components", I have not received any other communication of my order. And the purchase is still not refunded from my Best Buy credit card. I visited the store and they told me that they are not able to cancel the order since it is still in a "being delivered" status and has not been returned to the store yet. That was two weeks ago . So how is it going to get cancelled if it never returns to the store? I will not be buying anything else from Best Buy again EVER.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Why doesn't Yahoo work anymore?

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I spent hours getting what I needed and was told certain things, that are not true. I need to go back to the store for the fifth time, this time due to Verizon. As for the phone all is almost good except my Yahoo email will not work!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    iPhone v Android

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A lot of family an friends said switch from Samsung android to Apple iPhone, big mistake! Now stuck with iPhone or will have to take a big $$ loss. Samsung android was way more intuitive and far easier to use. Get the iPhone if you absolutely must have Facetime.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    technology

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a good phone, but I expected a bit more technology for the price.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not happy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had an Apple iPhone 6se. Decided to get a newer model. I don’t like a lot of the new features on the iPhone 16. Why change good things on old phones to new phones that most features don’t work right.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    BBUY does NOT CARE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my son for Christmas. He opened it on Christmas Eve when I realized I didn’t get the ProMax and I meant to. I immediately chatted BBUY to exchange and pay MORE for bigger one. Nope…2 days past 14 day return/exchange period. It doesn’t matter that it’s Christmas or that we have spent thousands and thousands. Can’t expect a big box to give a crap.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Lies and poor treatment!!!!!!!!!!!!!!!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a store review, not product rating!! Were lied to in the store and after the purchase. The store manager was very rude and kicked us out while arguing. I shopped here for over 30 years and was a card carrying member.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    BEST buy sucks

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since this was bought with a stolen debit card and Best buy did NOTHING to help me even though its your policy to check ID you guys just handing over expensive merchandise to people...prob cause your curbside guy in on it I think this phone sucks and so does Best buy

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Buy somewhere else

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy is a joke. I ordered, delivery was cancelled. Had to call 4 times and wait over two weeks for a refund. Supporting these monstrosities only enable them to continue their pathetic ‘customer service’. Chose another retailer and things went just fine.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    sold me rocks in a box

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    was not pleses opened up box and discovered that it was rocks inside haven't received anything yet

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect open Box Sale!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was happy that BestBuy gave me the opportunity to purchase an “open box” product to upgrade my phone at a much more do-able price for me! The phone was in perfect order and like new! I love it. Also, I had lots of trouble setting it up and the employees at my BestBuy were fantastic and went above and beyond to solve the problem, better than Apple!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Color

    Rated 5 out of 5 stars

    Loved

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved camara and that color I recommend this phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the buy.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! This product was in new condition. Good deal! The price of this product was outstanding! Shipping was fast! The product arrived in under a week.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good phone!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great phone, quick delivery & a happy fiance! Got this for my fiance & she has been overjoyed with it.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Muy bien

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Muy buen producto exelente calidad y servicio ..............

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    New phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing phone! Wasent planning on getting it but i’m glad I was able to with progressive leasing

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    It works

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems good so far. It just works, which is what brought me back from android.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    it’s an iPhone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves it. It works great. No surprises, just a solid iPhone.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    New phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is good. I recommend if you dont want the newest one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I phone 16

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received I phone 16 that wasn’t working. Returned it and excellent customer service replaced it immediately and even put on the protective screen i purchased after replacing that also.

    I would recommend this to a friend