Customer Ratings & Reviews

Great product and basically brand new no scratches or any damage of any kind battery health above 90

We always go pre owned! Have had absolutely no issue with it!

The phone is a perfect size. Works great. Even though it’s a refurbished phones, everything was completely like a brand new phone. No complaints !

The screen had partial crack and it took several hours to activate

looked like a new phone, there were no scratches or scuffs. All buttons and touchscreen worked fine, however the day I purchased the phone the battery health was 93% which was acceptable to me, but then it degraded to 85% within 12 days. I ended up returning it because of that reason.

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Works good best purchase I’ve made only thing is one of the speakers work but it doesn’t bother me cause it’s still pretty loud for a small phone. Thanks bestbuy!

Nice case great protection at a good price look no further

Just what I needed! Easy ordering and fast shipping.

This was a gift , works perfect. Came packaged and with charger.

Excellent customer service the store helper was very kind and professional

The phone is for an ill senior of limited income. The battery does not hold a charge for long. It’s just one more thing to worry about.

I have return this and switch it to Motorola. So I can’t make a review

Great phone the battery is strong to support my network

Best Buy is an unprofessional company; otherwise, they would not sell phones whose batteries last only 3 hours. Now I have to go back again to Best Buy to return the second phone that does not work. I should have gone with BackMarket.

Product was good to get me through a pinch but it is extremely laggy with horrible battery life.

Very satisfied with my phone for the price. The store associate helped me right away and was very patient with my issue. I would return to Best Buy again.

Home button quit working 3 weeks after purchase. Called customer service who set up an appointment with Geek Squad. Arrived to the appointment and was told due to the battery life at 75% ( what it was when purchased) and it being refurbished that they would not fix it, exchange it, or return it. So basically I wasted over $200 on a piece of trash

They had just what I needed at the Beaumont, Tx location and team member Dalaya S. was more than helpful in providing just what I was looking for! Bravo to her!

While the phone was in excellent cosmetic condition, the battery was very weak and did not hold a charge for long. I would've returned it if it wasn't a gift. Now am the sucker who gave a bad gift. Save your money and buy a brand-new phone android.