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Customer Ratings & Reviews

Your price for this item is $949.99

Customer reviews

Rating 4.8 out of 5 stars with 3497 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers consistently note the iPhone X 64GB's excellent camera quality, expansive screen size, and smooth performance as significant strengths. Many appreciate the ease of use and the innovative Face ID feature, while some find the lack of a home button and the high price less appealing. The phone's design and battery life also receive positive feedback. However, the absence of a headphone jack is a recurring point of criticism for some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 3,497 reviews
  • Rated 5 out of 5 stars

    Another great iPhone

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Another great iPhone! The camera is amazing compared to my iPhone 7+, the screen look great, and the facial recognition is integrated very well into the firmware, and it works perfectly. Other reviews complain about the facial recognition, but I’ve had no problems with it, and it works quickly. I feel it actually is faster than the fingerprint sensor since you don’t have to reposition your finger to unlock. Once you press the icon, the Face ID is already confirming before you realize it. As for the screen dimensions, going from a iPhone Plus to this screen, it takes a little getting used to. I like the height of the screen, but the narrowness is what makes the keyboard harder to type on. This is the only drawback I’ve seen so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Iphone refined

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best part about this iphone is screen size compared to overall size. Face recognition works with ease, battery life seems to be very good and losing the home button is no big deal! Enjoying it immensely.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    another hit

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you like the Apple ecosystem, the iPhone X is a great addition. After 3 weeks of ownership, everything appears to work as advertised. Stepping up from the 6 plus is a HUGE improvement in speed, and the camera quality has reached usable level for things other than Facebook. Battery life remains about the same, which is to say, very good. The price tag is steep, but I understand that Apple is releasing more thrifty versions of this iteration in the fall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice phone. If you can afford it.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Face ID works at least as well as touch ID, so no worries there. Screen is great. Size is perfect in the hand. Overall, I like this phone a lot but I do think Apple's pricing is pretty ridiculous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best iPhone ever!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new iPhone! Yeah it was pricey, but it’s much better than my iPhone 6. So far everything works flawlessly. I especially like the Face ID. It’s easier to set up than fingerprint id and it works flawlessly every time. No more fumbling because of wet or dirty fingers and having to type in my passcode. This is an issue for me since I work in industrial manufacturing and use my phone at work a lot. Camera is awesome as is the display. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Really cool

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Moving from an iPhone 6+ to this new iPhoneX is a huge change. I get a large screen without the bulky size. The speed is amazing. The face recognition is the way of the future.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Phone but expensive

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just recently updated from a iphone 6 and I am really enjoying some of the new features to the X. The portrait mode on the camera is great and probably my favorite feature and the reason I went with the X instead of a more budget friendly Xr. I miss the headphone jack plug in and dislike the fact I have to use an adapter for headphones. It has face id which is very nice but I feel almost like the home button with the fingerprint was easier and quicker to use for the things I needed it to do. The screen size is generous without being too big to fit in my back pocket. It was really easy to get used to the different features but there is a slight learning curve.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just regular guy

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is turely a better iPhone, I love not having a home button, and Face ID is also great. The camera is amazing and it’s difficult to take a bad shot. I recommend the larger storage option since it’s nice just having a ton of storage. And I love that it’s a stainless steel body the phone really does feel and look premium. I been using the phone for about a year and had not had any problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing, just as expected

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just as expected this phone is amazing. The security aspect of the phone is almost invisible. not only does it uses Face ID to unlock your phone but if you are looking at the phone it will autofill any password you have stored in safari. The whole interaction is awesome. The screen quality and ability to reproduces true black is insane. So far I’m liking everything of this phone, well except launching the control center. Reaching to the top right corner to pull down the control center feels weird and somewhat cumbersome, especially one handed. Besides that if you can afford it, get it. You won’t have any regrets.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great upgrade for a phone

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded the iPhone x from and iPhone 6 plus. I have been enjoying the phone a lot over the past two weeks. The camera on the phone is amazing and portrait mode really takes some great quality photos. The face ID is really solid I have only have to not recognize me when I have my aviator sunglasses on. The no home button does take some getting use too but its pretty easy transition. The price is high on this phone being at over $1000 but I use my phone everyday and I dont upgrade a whole lot. Being priced for this I dont think the phone is for everyone because of the price point, but I love mine

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the wait

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had been eyeing these up since they 1st debuted. I had the 6s plus, and thought it was a little big, I still liked it, but always felt a little too big. I wasn’t too sure about the no headphone jack or home button, but it looks like it works fine. I had see these on sale a few times and always talked myself out of them. I don’t really need a new phone. Then I saw this one, an X, yes not an Xs, but it was a 256 gb model and was the size I was looking to go to, all while being cheaper than the same model in 64gb, Cheaper than the XR, it got my attention, the next day pops phone went out. Ok done deal. I really like not have a space issue any more for storage. I had the 6s with 64 gb. Now 256, is awesome. The camera is really good, even put my Nikon SLR up for sale. This display really looks nice. The $15 to $25 more a month for the Xs would have kept me from buying this. At $25 a month, I think it works for me, so far love everything about this phone. The size in my hand is perfect too. The screen is a little narrower than my old 6s plus, but a little taller, so not much of an adjustment there. Almost all screen. Take advantage of the sales my friend. Best Buy does a great job of keeping me in Apple (Quality) products and out of the Apple store.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sweet new phone

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This new IPHONE X was a little bit of a learning curve. It has no home button so that was tricky at first. It works really fast and the battery lasts.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love it!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the video quality. Love that not a lot of people have it. At least no one I know. Love the photographs. Love he gestures and the full bezeless screen. I don’t notice the “notch”. Only issue I’ve had with Face ID is when wearing dark sunglasses and if my head is on a pillow and he phone is upright. It doesn’t recognize me but I don’t care. I don’t mind it at all. It’s not hard to type in your passcode. I really like the phone, but that’s just me. Oh, and it’s way better than my friends who have Samsungs. Even thought Apple paid Samsung for the screen. :-D

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple iPhone X

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well worth the wait, the speed of the new chip, the visual of the new screen, the face recognition are ALL superb! Very pleased with this product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best iPhone yet!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took a couple days to get used to no home button. So nice to have a full screen. Phone is lightning fast. Facial recognition is a cool feature

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Phone

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This new iPhone is awesome. The speed and the facial recognition as well as the new screen make it a great upgrade from my old phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The real deal!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been a "whole number" iPhone upgrade guy so this was out of cycle for me. There is nothing about this that I don't like. The talking emojis is funny and engaging but not super useful. THe screen is AMAZing. The phone feels better in the hand than the plus size phones but the screen size is comparable. The face ID is spot on. I've never had it hesitate. It was hard to get used to after several generations of fingerprint ID but is now second nature. My hope is that all iPhones will be this good from now on.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a gift for my daughter She really likes it The Samsung app doesn’t let her watch work as well as her Samsung phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great size, beautiful screen, camera is the best out right now. Good battery life and will be a good phone 3 years from now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect present

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my husband who is a big Apple fan like me. He decided he wanted one when I received my iPhone X and showed him the new features. We love the Animoji, the fast processor, the phone size (we’ve always had the Plus models since they first came out and the size of this thing is awesome - fits your hand and pocket better, and the screen is still big enough for optimal viewing), the camera (even the selfies come out so clear). It’s pricey yes but he’s happy so I’m happy.

    I would recommend this to a friend
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