Main Content

Customer Ratings & Reviews

Your price for this item is $899.99
with activation today

Customer reviews

Rating 4.8 out of 5 stars with 1722 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers enjoy the iPhone X 64GB's excellent camera quality, large screen size, and ease of use. Many appreciate the Face ID and Face Recognition features, while some find the lack of a home button and the high price to be drawbacks. The phone's performance and design also receive positive feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 1,722 reviews
  • Rated 5 out of 5 stars

    Very happy so far

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have spent a few days with the device. It is definitely pricey, but from the user experience point of view, I am pretty happy with the device so far. Here are a few things: 1, The Face ID works well 99% of the time. Pretty responsive, too. For those with glasses I would suggest capture the FaceID with glasses off. 2, I like its front camera portrait mode. Could take much better selfies. The stage lighting portrait effect could use some improvement, though. The rear camera works better than the 8plus/7plus in low light situations, and generally provides greater contrast and details. 3, The size is just right. I feel the 8plus is too big, but this one is just about right. I do prefer the size if used without a case, but there's no way I am doing that. The phone has a sleek look and nice finish. Stainless steel frame gives it some extra shine. 4, It definitely needs a case to protect its fragile glass back. 5, the wireless charging is a plus. But it charges rather slowly, since I mostly use the iPad USB charger. 6, the OLED screen is gorgeous. Better images all together. Apple says it helps save battery life. I will see about that. Verdict: if you are on the fence between 8Plus/8 and X and have the extra budget to spare, go with the X.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great camera,sound and fast

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Eszy to use with one hand and screen look cool, sound good...

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Is it worth $1K?

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My iPhone 6s was at the end of its life. I needed a new phone. I went back and forth between the 8 and the X after reading reviews and talking to a few folks who were in the same boat. Now that I have used it for a few weeks, I am okay with it. From an aesthetic point, the Samsung Note 8 screen shape and the way it looks. In comparison to my iPhone 6s, the X has a better looking screen and is fast, fast, fast in every app that it loads. The camera's photos look better and handles low light situations (indoors) better. I like the larger footprint of the screen. I haven't used the wireless recharging capability yet. Learning the new swipes and finger movements to navigate the phone took some getting used to but like everything new it becomes easier after the first few days. Being able to swipe between apps is useful and makes it easier if you cutting and pasting. Activating Siri vocally (Hey Siri) does not work for me all the time, which is frustrating if I am driving. All in all, I like the phone. However, I do not think it is worth $1K or $800 after my trade-in. Could I have enjoyed the iPhone 8, probably. I purchased the X because this is supposed to be the best and latest technology. As mentioned previously, I have a friend with the Note 8 which has a beautiful screen and they love their phone. Would I recommend, yes and no, but more yes. If you are an Apple person, buy it. At this price point, if you are an Android person, there is probably a phone in the Android universe for you.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Is a nice phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It tak a lot of time to unblock the phone and you literally have to steering at the phone I think finger security was 10 tim s better

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    My new best friend?

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am LOVING my new phone! I'm almost scared how attached I feel to it already.. lol it just makes my life so much easier! I've always been part of the Apple family, but this upgrade feels significant. The Face ID unlock is fast, secure, accurate, and convenient. I love the bigger screen size without it being too colossal. The phone is very fast, and finally has an adequate amount of storage without breaking the bank. My last phone kept giving me that "Storage Full" message, which was beyond annoying. The battery lasts all day without needing more juice. It's fast, love the iOS as always. Speakers sound great for music (though I rarely use it for that, I have my own ear buds and speakers for home). Camera is excellent. Playing with the emojis that track your face and let you "talk" as the animals are hilarious. Just very, very happy with this purchase!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Device so Far....period

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's expensive...I know, I get it. But if you live on your device for work and personal reasons like me you want to drive a Ferrari -if possible. This device is a Ferrari! The processor is quick and responsive, the screen is brilliant and the exterior looks and feels very high end. If you can afford it ( trade in your existing device!) you should treat yourself to this incredible machine...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best iPhone yet

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bottom Line: The iPhone X is worth the upgrade. Pros: FaceID, Super Retina display, fantastic camera, great design, wireless charging Cons: Some users will miss TouchID Review: I’ve had the iPhone X since launch day, and after a month and a half of use, it makes previous models feel instantly outdated. The full screen is immersive and watching movies on it will make you regret viewing anything on a non-OLED screen. FaceID works really well, and I love that Safari will auto-fill your login details using it. It’s just such a seamless experience. The new camera takes great photos in most situations that will rival an entry level-DSLR. The staineless steel adds some weight, so it’s noticeably heavier than the aluminum series (5-7). FaceID works really well, but it is a little awkward in some situations (e.g., if the phone is on a table, using the phone in landscape mode) that will make some users miss TouchID.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best phone ever

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The screen is amazing the color and picture is crisp. It is beautifully designed, I could just look at it for hours. The camera is pretty good I really like the portrait mode and zoom features. The Face ID ended up being one of my favorite features, it makes it so easy to unlock cause I always have gloves on at work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While the iPhone X may have a few drawbacks, that does not stop if from being a great phone. Pros - Great screen - FaceID - Fast performance - Great camera - Great battery life - Great size Cons - Notch at the top of the screen - Expensive

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Finally iPhone with OLED!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been waiting for so long with an iPhone with OLED screen. This phone takes a little getting used to when it comes to no physical home button or fingerprint scanner. But I noticed Face ID literally works 95% of the time every time I try it. The speakers are louder on this phone and also somehow my Bluetooth headphones seem to get louder also. The battery life is even better than the 7 plus I had. It also feels way better in your hand I recall dropping my 7 plus on my face countless times or not being able to reach every corner of the screen without using reach assist. Overall this is a really good phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best phone ever

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I completely love my Iphone X! This is by far the best phone I have ever had. The total feel of the phone is so much better than my previous Iphone plus. I wanted a large screen and that's why I choose the plus but it was too bulky in my pocket at work and hard to hold with one hand. The X gives you the great screen size in a smaller package and so much smoother to use with one hand. The operating system and the daily usage of the phone is a lot smoother as well and the camera takes the best pictures.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good but not great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The screen is big and beautiful and the camera takes great photos and videos. The lack of a home button is akward, and having to swipe up from the bottom can be a nuisance (very easy to hang up on someone if you try to unlock your phone while in the middle of a call, for instance). Also, the FaceID feature is unreliable, working about half the time when trying to unlock my phone or download an app. Overall I think the 8 Plus would be a better choice, especially for the price difference.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AMAZING

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow!! I will be honest, when I first preordered this phone I immediately had buyers remorse because I thought it might not be as good as I thought. I was soooo wrong!! This phone has turned out to be better than I could have ever expected in so many ways. Not having a home button actually makes it seamless and smooth and an overall joy to use! The screen is so large and such high quality, the phone seems like it disappears almost and it is all sceeen. I absolutely LOVE it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding Phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Great screen size plus great to hold. Great camera, speed, and resolution. Face ID work quick and great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best iPhone ever

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful design, a best in class screen, less bezel, and new faceID tech. This is the best iPhone you can get.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best phone ever

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have always had a Galaxy phone and finally moved to apple. The Face ID is so easy compared to have a code to type in. No home button was easy to get use to. It seem fast to use this phone then any other.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros Stunning screen Much-improved telephoto camera The best-looking iPhone ever Impressive battery life Face ID is so much better than a fingerprint sensor Cons Software needs more optimisation for the taller display and notch No fast-charging plug included Very expensive

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great update if you want to stay with Apple

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Moved to it from iPhone 6 plus, and it's a big improvement: iTunes sync is much faster, face ID works great, OLED screen is readable in full sun. However, the competition is offering those features at a lower price, so the main reason for me was that I'm stuck in the Apple garden...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my Phone!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This iPhone is wonderful! I love the Face ID and the larger screen. I previously had an iPhone 6 Plus, so the change in the device size is a welcome one. The camera is AH-Mazing! The OLED screen is also a nice feature. Videos show very well. It’s easy to adjust to not having a home button. I don’t miss it at all! I would definitely recommend the purchase!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Next gen stuff!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been an iPhone user since 3G to include all the Plus iPhones, yes I had the 8 Plus. All I can say is this phone is incredible! The screen, speed, responsiveness and of course the Face ID is slick. I do have to say, I miss the battery life of the 8 Plus. Nonetheless, I am very happy with the X. Highly recommend!

    I would recommend this to a friend
Sponsored