Customer Ratings & Reviews

Great customer service while purchasing a well established product.

Keyboard is smaller than the 17" Macbook Pro she's used to

This was a gift for a student and she loves it ...

Spent $1300 on MacBook that didn’t work. Battery was failed. Apple ID was attached to another Mac book. I saved for a long time for this bought in Aug and still can’t use it. Thanks Best Buy!

You're paying for the name. I'd recommend to spend your money on a better equipped device.

Overall excellent but screen not as bright as MacBook Pro. Actually returned for MacBook Pro which I find to be unequivocally the better computer .

Very small and no ports USB. I love the color but it didn’t work for me.

Purchased - September 16th 2017 Stopped working - October 27th 2017

Fast ssd but really slow processor slower than some phones

I purchased my first mac book in August and 40 days exactly the entire book shut down, blank screen, and got hotter to the touch for next 4 hours until I was able to take back to bestuy. The manager couldn't even beliebve how hot to the touch my computer was and immediately without question exchanged it for new one on the spot. It was also 31 days out of their warranty. everyone who was helping said they had never seen this before with a Mac. It was so hot they could barely even handle the computer. That was 10/11/16 and today, 12/12/16, it has done it again with the replacement. Not satisfied AT ALL! I strongly ware against purchasing if you need a reliable machine. Thank goodness I purchased apple care or this would make this situation much worse.

Very poor service. Item was missing charger and had to make another trip to be given a substitute which is not close in size to original. Very sloppy. Mac is fine. Experience not so good.

Love the size and form factor of this laptop. It lasted us until 2024 and we had to retire it.

I wanted to like this computer, but the processor in this one is not enough.

I knew about the risks to get an open box product But it cames without manual, some dirt on the screen and some scratches. I can not register the Mac in the apple. O do know about the warranty

I purchased refurbished. It arrived dirty and with a tangled cord. I transferred all my data and it promptly broke. Screen went black permanently

Didn’t receive. Don’t know what’s going on. Just checking up all my credit info.

Awesome MacBook. Got it for my daughter to use in High School and she’s a senior in college and still using it!!

When the first gen MacBook came out, I bought the base model. I then returned it due to its performance was just not there for the price. I really love the form factor and how ultra thin, light weight and everything. After the second gen(perhaps it is just an update) was released, I decided to give it another try. I went with M5 model instead of the baseline model. I must say that, the M5 is much better then the baseline first gen I tried. I was thinking about the M7, and after doing enough reading I decided to just stick with M5. All in all, I am really loving this little MB.

Very lightweight and lasted four years before I had to buy a replacement memory card and a new processor.

I've had this laptop for 8 years and only now I'm replacing it. Really good product and never had any problems with it. Loved the rose gold color too.