Customer Ratings & Reviews

I think I received a used laptop. There were dirty vids on the drive when I bought it. I tried to watch them but I'm not into goat stuff.

In satisfying and it’s getting slow in few days also

It stopped readong my fingerprint and kept telling me my password was incorrect. I had to erase the computer 2x and i brought it back

No stars on this review. Not because of the product but because of the costumer service. 1. Wrong item was sent 2. Closest Best Buy is an Hour away 3. Costumer service has given me the run around for 3 days 4. Already paid for but told it's on hold

Product was finally made fine by Apple. Customer service from Best Buy was atrocious. GARBAGE. Will never buy another item of significance from Best Buy again.

Best Buy online turns out to be a SCAM. We paid for an Apple laptop which has not arrived after many weeks. Best Buy insists for $300 more we will switch you to a different laptop. SCAM. Bait and switch I think

It’s a little bit laggy I am going to return and upgrade to the m3 or m4 pro

Really Great for the Price being paid. Best for college students, with ample of battery life, 16GB RAM and great display. Perfect collection for everyday use

I canceled my purchase. The item was never delivered. They had the wrong address. I canceled my year membership. Also poor customer service.

The process for pickup from Best Buy was super simple and quick - I received responses to the questions I had and the staff was very friendly. The product itself works great and is exactly as describe, as well as what I was looking for. GREAT BATTERY LIFE. Great picture/display quality. Great functionality. Sleek design. Good storage space.

Several times I called the customer service department (in Spanish) to help me with some issues from Best Buy (delivery and pick up of the product) and they did not help at all.

Purchased as a gift for my teenage daughter, as I already own this edition. Sleek, compact, powerful machine. Delivery was fast and it arrived without any damages.

Too confusing. No adequate direction/instructions. I’m probably going to give it to my granddaughter.

I have not received my laptop, and the call center assured me they would handle the issue. UPS claims it was delivered. Best Buy's service is frustrating.

Not happy at all. need to be more professional. Went to pitch up item. It was return.

Overall it's a downgrade from my previous laptop, but I needed a replacement and didn't have the funds for something outrageously priced. Since the purchase, I've been pleasantly surprised. It's lightweight, no overheating and long battery life. If you're searching for simple and only need the laptop for the basics, like email and the occasional YouTube video, this one is it.

The item wasn’t delivered. Iasked for a refund and I am waiting.

The look is sleek and pretty! So far am happy and it works great! Fast and user friendly. You cannot go wrong with Apple Products they’re excellent and will last a long time. Ta

Not my purchase. Should have checked I.D. better.

Very good computer for travel. Hard drive is a bit small but I have an external very light convenient and long battery life.