Customer Ratings & Reviews

It arrived damaged. The outer cardboard box had no padding in it so the MacBook box shifted quite a bit. It had a nick in the MacBook box and a dent in the computer. So disappointed in Best Buy’s shipping standard. Contacted customer service and they were no help. Now we have to go to the store and see about getting a replacement. A disappointing Christmas gift experience.

I bought a MacBook three months ago, and while I like a lot of things about it, I’ve been having a really frustrating issue with the Wi-Fi. Most of the time, it just won’t connect properly, and the only way to fix it is by restarting the laptop. This happens way too often and it really affects my work and daily use. For a device this expensive, I expected much better. I hope Apple fixes this issue soon.

After 5 months of use screen stared freezing and having moments of the entire screen turning black.

Nice laptop,retinal display Battery doesn’t last more than 4 hours unfortunately?.. good price

Returned it as it was open box with lot of smudge on the laptop.

bought this laptop that comes with free 3 months subscription @ itunes. but can't redeem it (i have itunes account). it says new & returning subscribers.it's a lie.

Product great shipping not so much. More than they stated and missing one item

People were nice but not knowledge. Maybe need a Training

Was very disappointed with this order. It was an open box order that said it was an excellent condition! When I received the computer it would not turn on. When I plugged it in it would not even charge up! So I don’t understand how this could be an excellent condition! I should have just bought the brand new one that was on sale at that time also. Very disappointed in the way that Best Buy handled it. I ended up buying a new one that was $200 more. I will definitely be thinking twice about purchasing things from Best Buy again.

First time puchasing an apple computer. Stopped working a month after purchase. Wouldn't charge, wouldn't turn on at all, ran hot. Had to get an entirely new device. I'm not sure if I would purchase again considering this experience.

The charger had to get replace by Apple; it was DOA.

This machine functions well and it is a must have.

Box came all dirty and with a lot of dents. I returned it. I’m expecting to get a new box for the price I’m paying.

Terrible best buy service. Rude staff and lost the order. Wasted alot of times with them.

Fair battery life and not very clear instructions about how easily a Mac tied to an apple or iCloud quickly led to my identity being hacked stolen and I'm not impressed

I would love to tell you how my laptop is working, but I'm waiting for Geek Squad to transfer over the data from my old laptop to the new one. I was told by Bau (?) at the Glendora store that it would be ready today (Jan 10) by noon. Today Santiago tells me it's not ready and that this type of order takes 3-7 days to complete. Had I been told that in the first place, I would not have left both my laptops with Geek Squad at this time. Help!

Picked up the Apple - MacBook Air 13-inch Apple M3 chip Built for Apple Intelligence - 16GB Memory - 256GB SSD - Silver on January 10th. Screen stopped working February 17th. Paid over $900 for a device that is now not working properly just over a month of ownership.

Never got this package never arrived asked my friends and no delivery came

Every thing from the Mac air book is fine the only negative aspect is the battery life

Would not recommend if you are used to using windows.