Customer Ratings & Reviews

I bought a MacBook three months ago, and while I like a lot of things about it, I’ve been having a really frustrating issue with the Wi-Fi. Most of the time, it just won’t connect properly, and the only way to fix it is by restarting the laptop. This happens way too often and it really affects my work and daily use. For a device this expensive, I expected much better. I hope Apple fixes this issue soon.

This company is legit a bunch of clowns. Lets starts form the beginning. I first ordered a macbook air on the 17th of february and it was expected to come to my house on the 20/21 because i have the membership it however didn't because it snowed and got delayed. I'm not even mad about this because i expected it a few days later. On friday it kept saying delayed so i called best buy and j was on the phone for 3 hours with people that told me i couldn't do anything because it said it was in transit (it was not and they had none of the color i ordered left) after that i called the store and a the worked canceled and let me reorder(she was the best and most competent) so i ordered (on Saturday the 22) a different color and they said it was ment to get to me on the 25 tuesday. It however didn't and was expected today and GOT DELAYED ONCE AGAIN. It is expected tomorrow. I swear if it gets canceled again i'm going to crash out. If your going to promise something is in stock or will arrive at a time MAKE SURE IT IS OR ARIVES AT THAT TIME.

bought this laptop that comes with free 3 months subscription @ itunes. but can't redeem it (i have itunes account). it says new & returning subscribers.it's a lie.

Can’t STAND this worthless complicated, poor excuse of a laptop. A BAND of money for NOTHING.

Nice laptop,retinal display Battery doesn’t last more than 4 hours unfortunately?.. good price

Returned it as it was open box with lot of smudge on the laptop.

Pretty good laptop, nothing special to be honest. An M1, M2 Mac or even a M4 iPad is just as good. Cant really recommend 60hz displays anymore, no matter how good a laptop is. Every display we look at is constantly getting better and faster, except these.

Product great shipping not so much. More than they stated and missing one item

I was not prepared for the difference between MacBook and Windows systems. I am lost when trying to use the new laptop . Even deleting a screen is tough. Not very happy with purchase

People were nice but not knowledge. Maybe need a Training

The charger had to get replace by Apple; it was DOA.

I have to give Apple one-star ratings until they return to the days when they actually built great computers. Nowadays, they feel so cheap, and they don't actually perform as well as they claim to. I wish they would go back to their designs from the early-to-mid 2000s when they made tanks, and you could actually customize them on your own. Nowadays, they are throwaway products like plastic cups, and the only reason I bought this is because my last MacBook stopped working with my browser and all the automatic software upgrades they foist on you now. I used to be an Apple fan. Now I try to talk everyone out of ever using an Apple product.

Was very disappointed with this order. It was an open box order that said it was an excellent condition! When I received the computer it would not turn on. When I plugged it in it would not even charge up! So I don’t understand how this could be an excellent condition! I should have just bought the brand new one that was on sale at that time also. Very disappointed in the way that Best Buy handled it. I ended up buying a new one that was $200 more. I will definitely be thinking twice about purchasing things from Best Buy again.

This machine functions well and it is a must have.

Box came all dirty and with a lot of dents. I returned it. I’m expecting to get a new box for the price I’m paying.

First time puchasing an apple computer. Stopped working a month after purchase. Wouldn't charge, wouldn't turn on at all, ran hot. Had to get an entirely new device. I'm not sure if I would purchase again considering this experience.

Product was fine sales experience terrible.Purchased Mac book air,supposedly m3 8gb 256ssd without letting me know that configuration was not available salesman ordered a m2 processor and 16gb got home saw receipt and tried to call customer service after 5 minutes ringing with no answer went back to store where I was advised if I wanted m3 processor would cost more since only available with 16 gb and not availablein the color you first order why have an ad for something if it's not available why does salesperson change your purchase without advising you seems like a shady bait and switch

Terrible best buy service. Rude staff and lost the order. Wasted alot of times with them.

Fair battery life and not very clear instructions about how easily a Mac tied to an apple or iCloud quickly led to my identity being hacked stolen and I'm not impressed

Never got this package never arrived asked my friends and no delivery came