Customer Ratings & Reviews

I was not prepared for the difference between MacBook and Windows systems. I am lost when trying to use the new laptop . Even deleting a screen is tough. Not very happy with purchase

The charger had to get replace by Apple; it was DOA.

People were nice but not knowledge. Maybe need a Training

I have to give Apple one-star ratings until they return to the days when they actually built great computers. Nowadays, they feel so cheap, and they don't actually perform as well as they claim to. I wish they would go back to their designs from the early-to-mid 2000s when they made tanks, and you could actually customize them on your own. Nowadays, they are throwaway products like plastic cups, and the only reason I bought this is because my last MacBook stopped working with my browser and all the automatic software upgrades they foist on you now. I used to be an Apple fan. Now I try to talk everyone out of ever using an Apple product.

Box came all dirty and with a lot of dents. I returned it. I’m expecting to get a new box for the price I’m paying.

Was very disappointed with this order. It was an open box order that said it was an excellent condition! When I received the computer it would not turn on. When I plugged it in it would not even charge up! So I don’t understand how this could be an excellent condition! I should have just bought the brand new one that was on sale at that time also. Very disappointed in the way that Best Buy handled it. I ended up buying a new one that was $200 more. I will definitely be thinking twice about purchasing things from Best Buy again.

This machine functions well and it is a must have.

First time puchasing an apple computer. Stopped working a month after purchase. Wouldn't charge, wouldn't turn on at all, ran hot. Had to get an entirely new device. I'm not sure if I would purchase again considering this experience.

Product was fine sales experience terrible.Purchased Mac book air,supposedly m3 8gb 256ssd without letting me know that configuration was not available salesman ordered a m2 processor and 16gb got home saw receipt and tried to call customer service after 5 minutes ringing with no answer went back to store where I was advised if I wanted m3 processor would cost more since only available with 16 gb and not availablein the color you first order why have an ad for something if it's not available why does salesperson change your purchase without advising you seems like a shady bait and switch

Terrible best buy service. Rude staff and lost the order. Wasted alot of times with them.

Fair battery life and not very clear instructions about how easily a Mac tied to an apple or iCloud quickly led to my identity being hacked stolen and I'm not impressed

This whole mix up was very unpleasant and unnecessary as a costumer I was very unsatisfied.

Never got this package never arrived asked my friends and no delivery came

Picked up the Apple - MacBook Air 13-inch Apple M3 chip Built for Apple Intelligence - 16GB Memory - 256GB SSD - Silver on January 10th. Screen stopped working February 17th. Paid over $900 for a device that is now not working properly just over a month of ownership.

I would love to tell you how my laptop is working, but I'm waiting for Geek Squad to transfer over the data from my old laptop to the new one. I was told by Bau (?) at the Glendora store that it would be ready today (Jan 10) by noon. Today Santiago tells me it's not ready and that this type of order takes 3-7 days to complete. Had I been told that in the first place, I would not have left both my laptops with Geek Squad at this time. Help!

this is nothing about the item it could be a great laptop if i could turn it on purchased a OB excellent cond drove 2 hrs to pick got home no manual or power cable you cannot call the store anymore only customer care who is no help every solution is take product back why when you can just connect me to the store and then send me the missing items this company has been getting worse and worse guess i will return item to my store and purchase a laptop somewhere else

The shipping packaging was horrible. The Macbook box was put loosely in a larger box. It could easily slide around and be damaged.

The functioning is as one would expect, no doubt. The body is terrible. They made rather sharp edges, which dig into your wrist. I didn't even realize how bad it was until my nerves started hurting excessively. Can't ignore the pointy indents around the centre area where one opens the lid. Disappointed.

Every thing from the Mac air book is fine the only negative aspect is the battery life

Would not recommend if you are used to using windows.