Customer Ratings & Reviews

Product was fine sales experience terrible.Purchased Mac book air,supposedly m3 8gb 256ssd without letting me know that configuration was not available salesman ordered a m2 processor and 16gb got home saw receipt and tried to call customer service after 5 minutes ringing with no answer went back to store where I was advised if I wanted m3 processor would cost more since only available with 16 gb and not availablein the color you first order why have an ad for something if it's not available why does salesperson change your purchase without advising you seems like a shady bait and switch

Box came all dirty and with a lot of dents. I returned it. I’m expecting to get a new box for the price I’m paying.

Terrible best buy service. Rude staff and lost the order. Wasted alot of times with them.

Fair battery life and not very clear instructions about how easily a Mac tied to an apple or iCloud quickly led to my identity being hacked stolen and I'm not impressed

this is nothing about the item it could be a great laptop if i could turn it on purchased a OB excellent cond drove 2 hrs to pick got home no manual or power cable you cannot call the store anymore only customer care who is no help every solution is take product back why when you can just connect me to the store and then send me the missing items this company has been getting worse and worse guess i will return item to my store and purchase a laptop somewhere else

I would love to tell you how my laptop is working, but I'm waiting for Geek Squad to transfer over the data from my old laptop to the new one. I was told by Bau (?) at the Glendora store that it would be ready today (Jan 10) by noon. Today Santiago tells me it's not ready and that this type of order takes 3-7 days to complete. Had I been told that in the first place, I would not have left both my laptops with Geek Squad at this time. Help!

Picked up the Apple - MacBook Air 13-inch Apple M3 chip Built for Apple Intelligence - 16GB Memory - 256GB SSD - Silver on January 10th. Screen stopped working February 17th. Paid over $900 for a device that is now not working properly just over a month of ownership.

The shipping packaging was horrible. The Macbook box was put loosely in a larger box. It could easily slide around and be damaged.

Never got this package never arrived asked my friends and no delivery came

Every thing from the Mac air book is fine the only negative aspect is the battery life

The functioning is as one would expect, no doubt. The body is terrible. They made rather sharp edges, which dig into your wrist. I didn't even realize how bad it was until my nerves started hurting excessively. Can't ignore the pointy indents around the centre area where one opens the lid. Disappointed.

Would not recommend if you are used to using windows.

I recently purchased the Macbook Air, and it has exceeded my expectations. The sleek design and lightweight build make it easy to carry around, whether I’m heading to class or working from a coffee shop. The Retina display is crystal-clear, and the colors are vibrant, making it perfect for watching videos or editing photos. Performance-wise, the MacBook Air is fast and reliable. The M2 chip handles multitasking smoothly—I can have multiple tabs open while streaming music without any lag. The battery life is also impressive, lasting me an entire day on a single charge.

The package never arrived. Bestbuy customer support says the package was delivered. Bestbuy sent an email saying that i need to consult a local law enforcement authority. and I need to review it with local authorities. Bestbuy has to prove me that they delivered, they need to send me the signature to show that it is signed by us.

did not work didn’t like it took it back very disappointed

In satisfying and it’s getting slow in few days also

No stars on this review. Not because of the product but because of the costumer service. 1. Wrong item was sent 2. Closest Best Buy is an Hour away 3. Costumer service has given me the run around for 3 days 4. Already paid for but told it's on hold

I think I received a used laptop. There were dirty vids on the drive when I bought it. I tried to watch them but I'm not into goat stuff.

It stopped readong my fingerprint and kept telling me my password was incorrect. I had to erase the computer 2x and i brought it back

Product was finally made fine by Apple. Customer service from Best Buy was atrocious. GARBAGE. Will never buy another item of significance from Best Buy again.