Customer Ratings & Reviews

GREAT product! Amazing customer service at the store, couldn’t believe the sale price due to the holiday, and the added perks when opening up a credit card. Overall 20/10 would recommend!

BEST EVER BROUGHT FOR MY 18 YEAR OLD OFF FOR COLLEGE THIS YEAR

Amazing deal for a solid laptop! The new silicon chips do make a difference.

My granddaughter wanted this computer for her birthday as she needed for starting high school. So I purchased it at the store. Apple makes a good product.

I am a first time macbook user and I bought it from my first ever earning. I am so so so happy with it, I love it.

I returned it. While I’m sure the MacBook Air was perfectly fine, the entire process was unacceptable. My fiancé is going back to school and needs a proper computer to be able to do it, so I ordered a MacBook Air on Sep 17 and was set to receive it on the 19th. The delivery was completely botched. Fedex said I had signed for and received it, which absolutely was not the case. I had footage from my and my neighbors’ cameras at the time in question and there was nothing to suggest I had received it. That part of the mess being FedEx’s, I will get into it with them rather than with best buy. Jumping ahead, I first put in a service ticket to best buy and ‘after exhausting all search options’, they concluded that it I had signed for it and I would still be charged for it. Next, I called the best buy customer service line to begin discussing what should be done about the missing MacBook. After talking the associate through everything that had been going on, I was put on hold so she could talk to a supervisor and was told it would be a brief hold. That hold turned into about 20 min before I was hung up on. I called the number again, got a different associate and mentioned I would appreciate not being hung up on again. He made good on that and transferred me over to customer care, they were the ones to speak with. I spoke with a third associate who went on to put me on a brief hold, actually came back and began discussing what best buy was (allegedly) willing to do on its end. During his talk, I was abruptly hung up on. From there I called in 5 times, the call would be answered, the line would be open for 2 seconds and then it would hang up. This 5 times. Then I had my fiancé call on her phone and the call was answered. This is proof enough to me that some kind of game was being played where, ultimately, my number was flagged and customer service/care were instructed against or barred from speaking to me. Back my fiancé’s call, she repeated everything I had explained and, no surprise, they played the same game with her. They began to explain what could be done, hung up, and ignored calls from her number. Jumping ahead to after A LOT of leg work on my part and help from an operations associate at the local FedEx distribution center (who seemed to be the only one to care beyond “well, it was signed for so you must have it”), I finally got my hands on the MacBook and checked the serial number and packaging to make sure everything checked out. That same day on my lunch break I brought it to the closest best buy and turned it in for a refund. When the clerk asked why I was returning it I said that I didn’t want it. She asked if anything was wrong with it and I explained everything that had happened. She seemed floored. I also made it a point to emphasise that it wasn’t commentary on her or the store to which it was my first visit. I then pointed out that the biggest problem was the shameful way the customer service hotline acted, and that because of it I no longer wanted the MacBook. Not from best buy. Yes, my fiancé needed it. Yes, it seemed in perfect shape. Yes, I then had it in my possession. But after the way customer service acted, best buy didn’t deserve my money and I told her as much. Their role in the situation was fully unacceptable and despite needing it, I would find another way. And I did. I bought one from another vendor who has had zero problems completing my purchases in the past. The MacBook Air was in our hands. There was a very small upcharge relative to the product, but considering the purchase was completed with no problems whatsoever, I have no qualms with paying a little bit extra. As it concerns my hardware and tech needs, I will be going with them from now on. Final note concerning the field “would you recommend this item”: yes I would. My fiancé has since been using it for school and it is perfectly suited to her needs. The caveat here is that I recommend getting it elsewhere.

Enjoying the new Mac Air. My customer sales representative Patrick was excellent providing customer service, very knowledgeable about Apple products. The Cedar Park location

Great product definitely worth the price and will order again

Great computer. My daughter is very happy. She is using for college classes

It was bought for my wife for Christmas. She loves her new computer!

Great use for school glad i upgraded from old laptop

customer Service was amazing! The gentleman that helped me answered every question and recommended a Best Buy credit card. The application process was seamless and his attention to my needs was impeccable!

Christmas presents for my daughter, I’m unable to give a good review at this time.

Bought this one for my youngest child after accepting to go to college. This is the fourth Apple laptop purchased to my kids who went to college, and all of them have their computers operating

Super easy pickup and love the product easily the best purchase I’ve made in recent years

This product is great for school and personal use.

Love it! I would buy again for my college student.

My first Mac book I purchased and very happy with it.

Better than my last MacBook Air. Easy to navigate and comfortable to use.

One of the best Mac books for your money. If you get at a time like black Friday or Cyber Monday you’ll save even more money making it even better.