Customer Ratings & Reviews

It has been great use for my Granddaughter..love it

We were pleased with the price of the apple airbook

migrating from Windows world, a bit of a learning curve with new function keys and scrolling use. I do prefer this keyboard, but miss the touch screen of my Lenovo. It does have audio port which is a happy surprise.

Exactly what my daughter needed! She is entering broadcast journalism and loves the compatibility with the programs she will be using!

Store sales rep was very helpful. Am satisfied with the purchase.

Great laptop for working at home during hybrid schedules.

Horrible horrible service. I received the wrong item and now they won’t let me return it. I order a silver color laptop but once it came it was blue. I tried to exchange it in store but upon inspection by one of the staff members, they said the serial number on the box does not match the serial number on the laptop. And that there is someone out there in the world that has a laptop that has the same serial number as the box. They were unable to process the refund in store and told me to call customer service. I’ve talked to multiple people on customer service and they told me to just return it. The package was sent back to me a few days ago. Called again and they said they will follow up with an email and have someone come physically to my house to fetch the product. Today I received a email stating that they are unable to process the return due to the mismatch in serial numbers…WHICH WAS THE ORIGINAL PROBLEM THE WHOLE TIME BUT NO ONE IS LISTENING! I paid for a brand new laptop, so why did I get a refurbished one? Words can’t even explain how mad I am.

Oooo the awesomeness……………………………………………………:…………………..

perfect. new product, fast delivery, good experience

great product and great service 10/10 recommend it

Love it! Great quality. Long lasting and reliable.

I finally found exactly what I’ve been looking for!

Works decent but we can’t use microsoft applications

Loved the service and the item. Service was great they all knew what they were talking about.

First real upgrade from older apple silicon devices

A lot better than windows definitely better graphic chips Would highly recommend this

I made a purchase of a new apple Mac air for my son on 12/1/25. I paid over $1K including the Microsoft subscription that cost $80 for the year. To make a long story short. I was sold a used labtop as a new one. I never bother to inspect the laptop as I assumed I was dealing with a reputable company like Best Buy. When my son open the box, the laptop was chip on all four corners. I took it back, and the Loptop serial number didn’t even match the serial number on the receipt I was given. They scan the box serial number and that box was never sold in that store, but some how made it’s way into the store inventory room. When they scan the Loptop it came back as a Loptop sold back in 2023. Again, when I purchase the loptop, I asked and paid for the 2025 Mac air m4. Please double check your purchase, especially if you buy from the Best Buy in Norther Blvd, Queens, NY. This store has a serious problem with dishonest employees. I do want to thank Ernesto, who took charge of our issue. The manager on schedule was not helpful, as she failed to realize how upsetting that situation was for us.

The items works well but Best Buy is not a place I would buy it from. I kissed the first attempt at delivery and I called fedex said I could get it delivered again if Best Buy called to ask for delivery again the next day because they were requesting the item to be sent back to them. Best Buy was no help and bad customer service. There was more to this experience but overall I will not be buying again from Best Buy and FedEx actually saved the day with this issue.

Love this computer! The only con is the smudges you can see, but other than that, it’s perfect!

Very helpful in setting up my computer and ensuring it was handed off promptly