Customer Ratings & Reviews

I have to order online as I live several hours from a store. I had numerous problems placing the order and had to do three chats and one phone call to resolve the problems. These included being overcharged and the shipping destination being wrong. These problems took at least 4 hours of my time to resolve, with no compensation. The laptop arrived turned on in its box, and with no protective packing inside the shipping box. I learned from this experience that I will order directly from Apple next time. They are more efficient and helpful than Best Buy, and do their best to resolve issues in a timely fashion.

Had to wait for staff help.Store was way under-staffed.When help arrived he was very fast and extremely helpful

I bought a computer with less memory, intending to store files in the cloud (which I bought separately). However, I now regret this decision because my files are taking up both computer and cloud memory. I was told that there’s no way to select which file to go to the cloud and which one to keep on the computer.

I returned it (well, not returned physically because it hadn’t arrived to the store yet) because I decided that I wanted the 512 memory. The website said that the 512 was on sale until 7/14, however, when I went to the store the manager informed me that the sale ended @ 4:59am that morning. I noticed that the Apple computers were on sale the following week and therefore tried to order online and have it sent to the store. However, for some reason the Best Buy site kept indicating that it couldn’t take my credit card (I made a few attempts). Note that there was nothing wrong with my credit card. Since there is no one to call (believe me, I tried using BB’s so-called “customer support” in the past - they were USELESS - they know nothing and cannot help customers and one can no longer connect to a local store. Therefore, I purchased my 512 MacBook Air through Amazon instead. Best Buy needs to rethink how they interface with customers from home. The in-store team was great, but I do not want to have to drive 20 miles for something as simple as a question or two.

Bought a new MacAir M4 chip and have never experienced a worst setup process in all my Apple products (over 9). Must’ve been defective as lighting could not be fixed. Other problems too. Nevertheless, got so frustrated I returned it for refund! Didn’t even bother for exchange. To make matters worse Best Buy debited my account $25 for certificate. Sorry Best Buy and Apple. Time to move on from both of you!

It want ok. I’m happy until it stopped working. Then didn’t know what to do with it.

It was such a chore getting this item delivered to me. It took me 3 times to reorder to finally get it. It was a very frustrating process and wouldn't do it again

Horrible experience. There was liquid stains on the computer. Slight scratches were expected but when I went to return the item the employee refused to let me trade and just gave me a refund when I explained how much I needed the computer but didn’t feel comfortable with it possibly having liquid damage. She then offered to let me purchase another one but told me I would have to spend another $900 instead of just swapping them out. I had to wait to be refunded and purchased a brand new one same price in Amazon.

This laptop arrived in poor condition. I purchased an open box excellent condition, but when it arrived through bestbuy.com it had a host of problems with it. The cord was dingy like gray. It was scuff marks underneath the laptop look warped there was stains on the laptop I tried to return it to the store. I was told that it was in poor condition and they sold it as if it was in excellent condition the manager blew me off and didn’t wanna take it back kept giving me excuses. He sent me back to bestbuy.com. BB North Avenue.

The worse experience. Once it got lost in the system no one was trained to help me. In the end after they fail twice to get it to me, once shipping via Fedex and then in-store. I reorder it myself and still the order is in their system. No one care there any more.

Bad overheats and 60hz display and keyboard is bad and hard to open

Piece of crap!! I have tried and tried to use this MacBook and it continuously goes back to an old gmail account that I had 15 plus years ago that I don’t have access too. I have not even been able to sign into it and it was a Christmas present and I can’t return it due to the “window of time” I literally have not been able to do anything on it

The item was never delivered to my house even though the Roadie associate said it was. The verification picture was just of the outside of the box, no houses, doors, etc to confirm. Our $1000+ graduation laptop was "lost or stolen" and Best Buy would not guarantee or help with locating. I WOULD NOT use Best Buy delivery since they use unverified delivery services and do not back up their purchases!!!

Problem with delivery. Delivery suppose to delivery on the date provided; however on the day of delivery got a notification stating the delivery will be delayed then next morning I found the package was delivered and was siting at my front door overnight.

Not even two months, this thing is already shock. Is not working properly,

Computer not finished parts were missing. IT WAS A MAC BOOK AIR.It was replaced when returned. And handled very professanaly.

I purchased a laptop and they offer you a free subscription to some anti virus, one year later it will revew and charge you 49 USD everyyear until you cancel. They dont tell you any fo this, just tell you its free. I dont support businesses that try to scam cuatomers! I wont buy here in the future if i can avoid it.

wasn’t what I expected. I’ve had MacBooks in the past and this was not the same one that I used to have. It seems like they’ve got downgraded.

meh.. i mean not too crazy about the monitor.. they really downgraded it compared to the mac book pro

Quality sub-par. Screen has had missing pixels since day one.