Customer Ratings & Reviews

Terrible delivery time for a first time user and even worst customer service , every agent told me something different and would not be buying anything soon, after you guys made a mistake couldn’t even have the decency to award any form of gratification, instead all the agents were saying is it’s not in there policy , hence why I love Amazon and have always been using them , the items were the same price there but someone referred me to try you guys and after loosing money by not been able to work for a few days no one even had the decency to reach out to me until after I waited for an hour for a supervisor on there customer service who just asked 2 questions and apologized

It was what the Apple Store called a "bad apple". The tech guy said that he'd only seen it one other time in his seven years working for Apple. Best Buy exchanged it without any problems.

I tried to return my lap top before it was sent and they couldn't help me

Its just not all that. The passive cooling with no fan isnt great for longevity. Not as many ports as the pro. So many reasons the air isnt really saving you money when you choose it over the pro. I had this laptop for about 6 days. No thank you. Not a fan in any way whatsoever other than it was seemingly fast startup.

• However, it was sold as excellent condition, the original box is missing. Therefore, it mismatch the description of “Excellent”! - The MagSafe cable is mismatched — the laptop is pearl white, but the cable is black, so it’s clearly not the original accessory. - Also, I checked the Apple warranty and it expires on May 18, 2026, which means I lost about 4 months of coverage.

Someone else has an Apple account on it even though it was supposed to be new would like to return it for a different one if possible.

Failed Wifi HW less than 6 months. Need to send it in for service

They left my item in a wrong okace that it was stolen although they were given specific instructions!

Already reviewed - listed my issues and never heard back. Item was great - service was awful.

Someone named Joel Lopez dipped off and stole my MacBook Air and Stephanie and Anna have it and share it and this is why this is the proof that it’s mine not theirs.

BEWARE!!! Best Buy contracts with unreliable delivery agents! You won’t receive your order and Best Buy will not replace or refund you. Order direct through Apple. Much safer.

Buying a MacBook Pro from Apple has been one of the best decisions I’ve ever made. Its performance is outstanding — the M-series chip delivers incredible speed and efficiency, making everything run smoothly, even with demanding software. The Retina display is simply stunning, with vibrant colors and sharp detail that make every task more enjoyable, from work to photo or video editing. Plus, the battery life is excellent, and the design remains sleek and durable, just as you’d expect from Apple. Without a doubt, it’s a professional tool that combines power, quality, and style.

Member ID: 7875690985 I was assured that the Price I got on October 28th of $847 would match any offer for the rest of the year. However just a month later the same product is available for $749. This is a loss of $100 that I need to be compensated for.

It wasn’t the product. It was your manager at a certain site who was bashing your customer service offshore representatives. He didn’t even look to see how long I was a member definitely left a bad taste, and would make me think twice about purchasing anything else at the store totally dissatisfied

The computer may be great, but the delivery service is not flexible. They returned the item to the store and the order was canceled. I had to reorder the item for in store pick up. BEST BUY, PLEASE GET A BETTER DELIVERY SERVICE!!!!

Broken Water damage per Apple diagnostic Not covered by warranty

I've owned many apple products and typically they are renewed products but I splurged and bought brand new! I am so satisfied and happy with my purchase. It is a great size for 13 inches. I came from using an 11.6 inch MacBook air and this is nice. New updates, great battery life. It is the ideal size and weight for me to carry to work and home! I love the user friendly accessibility along with the mirror functions it has if and iPhone user. I like that I can put my phone away and still be contacted if needed via my laptop. I highly recommend this product for students or work professionals. Such a great price when on sale! for $800. Highly Recommend and affordable

Do not like sound quality / thinking abouf exchanging for 15 inch macbook air or 14 inch macbook pro

Amazing. I´ve switched from an i5 2019 Macbook Pro and the difference is incredible, not only in performance but also on battery Life. Great device for everyday business tasks and easy to carry everywhere. If you can, pick the 512gb ssd version, if not, you can use icloud.

Terrible. They froze multiple times, it would not respond unless I double clicked, was slow and lagged. This was the second one I bought and returned. I bought two 2025 through Best Buy, and one 2024 from Amazon and they were all awful. I ended up getting my old one fixed as it never gave me these issues. When my old one goes, I am not going to buy an apple as it malfunctions from the get go and it is NOT worth the money.Apple has really gone downhill!