Customer Ratings & Reviews

Best Buy provided a nice shopping experience and fast delivery.

Two Weeks ago, I purchased a MacBook from Best Buy for two day delivery. FedEx left the computer outside of my house in the city without a signature. I reported the issue immediately. I’ve been being told when I call (every day for two weeks)that my refund will be processed in 24 to 48 hours. I’m very disappointed in how Best Buy is handling this I understand there’s due process however this issue is between Best Buy and FedEx not their customer who spent $800 dollars 2 weeks ago on a computer that he does not have.

The new MacBook Air with the M4 chip is incredibly impressive. Performance is lightning-fast—apps open instantly, multitasking is smooth, and even heavier tasks like photo editing and light video work run without lag. Despite the power, the laptop stays cool and completely silent thanks to the fanless design. Battery life is another standout—I can easily get a full day (12–15 hours) on a single charge, which makes it great for school, work, or travel. The Retina display is bright and sharp, and paired with the slim, lightweight design, it’s the perfect balance of portability and performance. If you’re looking for a laptop for productivity, media, and even some creative work, the MacBook Air M4 is an excellent choice. It’s not built for heavy gaming or very intensive workloads, but for 90% of users it’s more than enough.

The best purchase ive made and good customer survice

This laptop is great for everything, especially considering its portability. However, the experience I've had at a local BB (South Setauket, NY) was horrible, making it the WORST purchase I've made this year. The customer rep and store manager didn't know how to process the return, gave me false information that Apple laptops cannot be returned to the store, and showed unprofessional behavior to the customer. After this incident, I contacted online/phone customer service to confirm that I could return the laptop to the store. To avoid the same horrible experience, I went to a different store (Patchogue, NY) for a return, which took less than 3 minutes, and had a pleasant conversation with the rep.

I'm used to a chromebook so I was not ready for a Mac. The salesman convinced us to buy it. I still prefer the chromebook and have configured the Mac to basically to a cb.

Love it so far. Very easy to set up and to transfer all information.

Came in a huge box with no packing paper, peanuts, bubble wrap, not anything... It was damaged upon receipt, and my local store denied the return because I didn't open the box in the store. They told me I'd have to take it up with Apple! I had to be a "Karen" and demand a manager for 40 minutes before i was able to get an exchange. TERRIBLE CUSTOMER SERVICE AND RETURN POLICY! I will never buy another Apple product from BestBuy, heck, I wouldn't buy a Snickers bar if it were .50 cents at their store after this aweful experience.

It is early so I don’t know how it completely works!

The features are not what ive come to expevt from apple. But my daughter uses it for school so it’s helpful in that regard.

Good upgraded features, good value for the price.

Bought a new MacAir M4 chip and have never experienced a worst setup process in all my Apple products (over 9). Must’ve been defective as lighting could not be fixed. Other problems too. Nevertheless, got so frustrated I returned it for refund! Didn’t even bother for exchange. To make matters worse Best Buy debited my account $25 for certificate. Sorry Best Buy and Apple. Time to move on from both of you!

Had to wait for staff help.Store was way under-staffed.When help arrived he was very fast and extremely helpful

Realized after having my iPad Pro gen1 prior that I really needed the new iPad Pro M4 for the touch screen so I returned it without using. If I feel the Magic Keyboard will be useful then I’ll get it.

I bought a computer with less memory, intending to store files in the cloud (which I bought separately). However, I now regret this decision because my files are taking up both computer and cloud memory. I was told that there’s no way to select which file to go to the cloud and which one to keep on the computer.

It was such a chore getting this item delivered to me. It took me 3 times to reorder to finally get it. It was a very frustrating process and wouldn't do it again

Ordered an Excellent rated machine and the asset came with the wrong power supply for the model and scuff marks. I reached out to customer service several times and the options were to drive 1.5 hours away or send the laptop back. The options with customer service are more limited than buying a new product so I'd caution someone from buying an open box item.

Piece of crap!! I have tried and tried to use this MacBook and it continuously goes back to an old gmail account that I had 15 plus years ago that I don’t have access too. I have not even been able to sign into it and it was a Christmas present and I can’t return it due to the “window of time” I literally have not been able to do anything on it

I have to order online as I live several hours from a store. I had numerous problems placing the order and had to do three chats and one phone call to resolve the problems. These included being overcharged and the shipping destination being wrong. These problems took at least 4 hours of my time to resolve, with no compensation. The laptop arrived turned on in its box, and with no protective packing inside the shipping box. I learned from this experience that I will order directly from Apple next time. They are more efficient and helpful than Best Buy, and do their best to resolve issues in a timely fashion.

This laptop arrived in poor condition. I purchased an open box excellent condition, but when it arrived through bestbuy.com it had a host of problems with it. The cord was dingy like gray. It was scuff marks underneath the laptop look warped there was stains on the laptop I tried to return it to the store. I was told that it was in poor condition and they sold it as if it was in excellent condition the manager blew me off and didn’t wanna take it back kept giving me excuses. He sent me back to bestbuy.com. BB North Avenue.