Customer Ratings & Reviews

This laptop is great for everything, especially considering its portability. However, the experience I've had at a local BB (South Setauket, NY) was horrible, making it the WORST purchase I've made this year. The customer rep and store manager didn't know how to process the return, gave me false information that Apple laptops cannot be returned to the store, and showed unprofessional behavior to the customer. After this incident, I contacted online/phone customer service to confirm that I could return the laptop to the store. To avoid the same horrible experience, I went to a different store (Patchogue, NY) for a return, which took less than 3 minutes, and had a pleasant conversation with the rep.

Picked up this item in store. And have had problems since the very first day. It’s like it had been used or maybe a return that was mixed up and put back on the shelf by accident. I bought the MacBook so no compatibility issues with my other devices. I couldn’t even get photos to download. Photo app was corrupted. Wouldn’t hook to WiFi straight out of the box. Web root software keeps going crazy and dropping 100 plus warnings boxes on the desktop anytime I would try and check settings. On a good note, couldn’t have asked for a better staff to help with my purchase.

Bought a new MacAir M4 chip and have never experienced a worst setup process in all my Apple products (over 9). Must’ve been defective as lighting could not be fixed. Other problems too. Nevertheless, got so frustrated I returned it for refund! Didn’t even bother for exchange. To make matters worse Best Buy debited my account $25 for certificate. Sorry Best Buy and Apple. Time to move on from both of you!

Love it so far. Very easy to set up and to transfer all information.

Came in a huge box with no packing paper, peanuts, bubble wrap, not anything... It was damaged upon receipt, and my local store denied the return because I didn't open the box in the store. They told me I'd have to take it up with Apple! I had to be a "Karen" and demand a manager for 40 minutes before i was able to get an exchange. TERRIBLE CUSTOMER SERVICE AND RETURN POLICY! I will never buy another Apple product from BestBuy, heck, I wouldn't buy a Snickers bar if it were .50 cents at their store after this aweful experience.

The features are not what ive come to expevt from apple. But my daughter uses it for school so it’s helpful in that regard.

It is early so I don’t know how it completely works!

Good upgraded features, good value for the price.

It was such a chore getting this item delivered to me. It took me 3 times to reorder to finally get it. It was a very frustrating process and wouldn't do it again

Had to wait for staff help.Store was way under-staffed.When help arrived he was very fast and extremely helpful

I bought a computer with less memory, intending to store files in the cloud (which I bought separately). However, I now regret this decision because my files are taking up both computer and cloud memory. I was told that there’s no way to select which file to go to the cloud and which one to keep on the computer.

Realized after having my iPad Pro gen1 prior that I really needed the new iPad Pro M4 for the touch screen so I returned it without using. If I feel the Magic Keyboard will be useful then I’ll get it.

Ordered an Excellent rated machine and the asset came with the wrong power supply for the model and scuff marks. I reached out to customer service several times and the options were to drive 1.5 hours away or send the laptop back. The options with customer service are more limited than buying a new product so I'd caution someone from buying an open box item.

This laptop arrived in poor condition. I purchased an open box excellent condition, but when it arrived through bestbuy.com it had a host of problems with it. The cord was dingy like gray. It was scuff marks underneath the laptop look warped there was stains on the laptop I tried to return it to the store. I was told that it was in poor condition and they sold it as if it was in excellent condition the manager blew me off and didn’t wanna take it back kept giving me excuses. He sent me back to bestbuy.com. BB North Avenue.

I have to order online as I live several hours from a store. I had numerous problems placing the order and had to do three chats and one phone call to resolve the problems. These included being overcharged and the shipping destination being wrong. These problems took at least 4 hours of my time to resolve, with no compensation. The laptop arrived turned on in its box, and with no protective packing inside the shipping box. I learned from this experience that I will order directly from Apple next time. They are more efficient and helpful than Best Buy, and do their best to resolve issues in a timely fashion.

It want ok. I’m happy until it stopped working. Then didn’t know what to do with it.

I returned it (well, not returned physically because it hadn’t arrived to the store yet) because I decided that I wanted the 512 memory. The website said that the 512 was on sale until 7/14, however, when I went to the store the manager informed me that the sale ended @ 4:59am that morning. I noticed that the Apple computers were on sale the following week and therefore tried to order online and have it sent to the store. However, for some reason the Best Buy site kept indicating that it couldn’t take my credit card (I made a few attempts). Note that there was nothing wrong with my credit card. Since there is no one to call (believe me, I tried using BB’s so-called “customer support” in the past - they were USELESS - they know nothing and cannot help customers and one can no longer connect to a local store. Therefore, I purchased my 512 MacBook Air through Amazon instead. Best Buy needs to rethink how they interface with customers from home. The in-store team was great, but I do not want to have to drive 20 miles for something as simple as a question or two.

Quality sub-par. Screen has had missing pixels since day one.

Computer not finished parts were missing. IT WAS A MAC BOOK AIR.It was replaced when returned. And handled very professanaly.

I purchased a laptop and they offer you a free subscription to some anti virus, one year later it will revew and charge you 49 USD everyyear until you cancel. They dont tell you any fo this, just tell you its free. I dont support businesses that try to scam cuatomers! I wont buy here in the future if i can avoid it.