Customer Ratings & Reviews

Great purchase experience, new with Best Buy! Thanks

Bought this as a gift to my daughter. She loved it! She use it for school and personal.

Very nice and excellent laptop for work and personal use. I will buy one for my daughter soon for her birthday.

I love my MacBook Air. This was the first time I buy a Mac, and I am really impressed about the flexibility. It runs smoothly. I am currently a college student, and this laptop is amazingly good for those students who look for a laptop.

Nice deal in Best Buy you never find any ware this kind of deals

Great product. My wife has used it everyday since getting it without a complaint.

Fantastic recommendation on my Son's college laptop, didn't over sell and felt comfortable sending home on his own. Thanks BB!

Wow it’s the best product it’s such a good purchase

Purchased as a gift to replace an outdated model. Recipient loves it.

It was such a pleasant surprise. I bought a computer two weeks ago and ended up receiving an extra $100 gift card. I had no idea — it was the staff who told me, and she was very friendly. I’m really happy to shop at Best Buy.

I returned it. While I’m sure the MacBook Air was perfectly fine, the entire process was unacceptable. My fiancé is going back to school and needs a proper computer to be able to do it, so I ordered a MacBook Air on Sep 17 and was set to receive it on the 19th. The delivery was completely botched. Fedex said I had signed for and received it, which absolutely was not the case. I had footage from my and my neighbors’ cameras at the time in question and there was nothing to suggest I had received it. That part of the mess being FedEx’s, I will get into it with them rather than with best buy. Jumping ahead, I first put in a service ticket to best buy and ‘after exhausting all search options’, they concluded that it I had signed for it and I would still be charged for it. Next, I called the best buy customer service line to begin discussing what should be done about the missing MacBook. After talking the associate through everything that had been going on, I was put on hold so she could talk to a supervisor and was told it would be a brief hold. That hold turned into about 20 min before I was hung up on. I called the number again, got a different associate and mentioned I would appreciate not being hung up on again. He made good on that and transferred me over to customer care, they were the ones to speak with. I spoke with a third associate who went on to put me on a brief hold, actually came back and began discussing what best buy was (allegedly) willing to do on its end. During his talk, I was abruptly hung up on. From there I called in 5 times, the call would be answered, the line would be open for 2 seconds and then it would hang up. This 5 times. Then I had my fiancé call on her phone and the call was answered. This is proof enough to me that some kind of game was being played where, ultimately, my number was flagged and customer service/care were instructed against or barred from speaking to me. Back my fiancé’s call, she repeated everything I had explained and, no surprise, they played the same game with her. They began to explain what could be done, hung up, and ignored calls from her number. Jumping ahead to after A LOT of leg work on my part and help from an operations associate at the local FedEx distribution center (who seemed to be the only one to care beyond “well, it was signed for so you must have it”), I finally got my hands on the MacBook and checked the serial number and packaging to make sure everything checked out. That same day on my lunch break I brought it to the closest best buy and turned it in for a refund. When the clerk asked why I was returning it I said that I didn’t want it. She asked if anything was wrong with it and I explained everything that had happened. She seemed floored. I also made it a point to emphasise that it wasn’t commentary on her or the store to which it was my first visit. I then pointed out that the biggest problem was the shameful way the customer service hotline acted, and that because of it I no longer wanted the MacBook. Not from best buy. Yes, my fiancé needed it. Yes, it seemed in perfect shape. Yes, I then had it in my possession. But after the way customer service acted, best buy didn’t deserve my money and I told her as much. Their role in the situation was fully unacceptable and despite needing it, I would find another way. And I did. I bought one from another vendor who has had zero problems completing my purchases in the past. The MacBook Air was in our hands. There was a very small upcharge relative to the product, but considering the purchase was completed with no problems whatsoever, I have no qualms with paying a little bit extra. As it concerns my hardware and tech needs, I will be going with them from now on. Final note concerning the field “would you recommend this item”: yes I would. My fiancé has since been using it for school and it is perfectly suited to her needs. The caveat here is that I recommend getting it elsewhere.

One of the best laptops for school and light editing. If this laptop is on a deal, definitely worth it.

Love this laptop. Wasn’t a big macbook person until owning one.

Best buy gave a great deal. macOS is still pretty much the same.

I bought it as a Christmas gift for my daughter, and she is enjoying a lot !!!!!

This was a gift to myself and I am thrilled with it. Easy to set up and easy to carry when I am away from home. I love it!!!

Love it! Great buy, so glad I purchased it. If you're thinking about it, get it!

Great for schoolwork as well as personal use, very self-explanatory

Great product, but other colors (like Silver) are more practical.

Great computer easy to handle pretty high-tech, useful for mini things