Customer Ratings & Reviews

migrating from Windows world, a bit of a learning curve with new function keys and scrolling use. I do prefer this keyboard, but miss the touch screen of my Lenovo. It does have audio port which is a happy surprise.

Great laptop for working at home during hybrid schedules.

Oooo the awesomeness……………………………………………………:…………………..

perfect. new product, fast delivery, good experience

great product and great service 10/10 recommend it

Love it! Great quality. Long lasting and reliable.

Works decent but we can’t use microsoft applications

I finally found exactly what I’ve been looking for!

Loved the service and the item. Service was great they all knew what they were talking about.

I made a purchase of a new apple Mac air for my son on 12/1/25. I paid over $1K including the Microsoft subscription that cost $80 for the year. To make a long story short. I was sold a used labtop as a new one. I never bother to inspect the laptop as I assumed I was dealing with a reputable company like Best Buy. When my son open the box, the laptop was chip on all four corners. I took it back, and the Loptop serial number didn’t even match the serial number on the receipt I was given. They scan the box serial number and that box was never sold in that store, but some how made it’s way into the store inventory room. When they scan the Loptop it came back as a Loptop sold back in 2023. Again, when I purchase the loptop, I asked and paid for the 2025 Mac air m4. Please double check your purchase, especially if you buy from the Best Buy in Norther Blvd, Queens, NY. This store has a serious problem with dishonest employees. I do want to thank Ernesto, who took charge of our issue. The manager on schedule was not helpful, as she failed to realize how upsetting that situation was for us.

A lot better than windows definitely better graphic chips Would highly recommend this

First real upgrade from older apple silicon devices

Love this computer! The only con is the smudges you can see, but other than that, it’s perfect!

The items works well but Best Buy is not a place I would buy it from. I kissed the first attempt at delivery and I called fedex said I could get it delivered again if Best Buy called to ask for delivery again the next day because they were requesting the item to be sent back to them. Best Buy was no help and bad customer service. There was more to this experience but overall I will not be buying again from Best Buy and FedEx actually saved the day with this issue.

Very helpful in setting up my computer and ensuring it was handed off promptly

Apple makes the best products, able to run Microsoft software, like Excel.

It is a wonderful laptop, they only thing I wish was that I could download more apps than it offers.

It’s ok. I’m unable to upload several apps that I like to use. I can’t download movies from Netflix, Disney Plus, Hulu, Prime, or anything else… so for me it’s ok. I didn’t return it because it’s been over 30 days, although I just took it out the box.

Computer is fine, but previous models just felt a bit more sturdy. This one doesn’t feel premium as previous laptops that I have purchased from Apple.

Best Buy has been very difficult to work with. My MacBook order for Christmas was switched for a box of baseball cards. They promised a replacement but refused to fulfilled due to “system actions”. Ordered 12/14/25 and still not received/delivered by 12/26/25. Customer service was unhelpful, as there was no speed of service and I had to call Best Buy 7 times over 2 weeks as there was no resolution to my complaints. Amazon fulfilled my order within 8 hours! Low chance I will be using Best Buy again.