Customer Ratings & Reviews

Came in a huge box with no packing paper, peanuts, bubble wrap, not anything... It was damaged upon receipt, and my local store denied the return because I didn't open the box in the store. They told me I'd have to take it up with Apple! I had to be a "Karen" and demand a manager for 40 minutes before i was able to get an exchange. TERRIBLE CUSTOMER SERVICE AND RETURN POLICY! I will never buy another Apple product from BestBuy, heck, I wouldn't buy a Snickers bar if it were .50 cents at their store after this aweful experience.

Bought a new MacAir M4 chip and have never experienced a worst setup process in all my Apple products (over 9). Must’ve been defective as lighting could not be fixed. Other problems too. Nevertheless, got so frustrated I returned it for refund! Didn’t even bother for exchange. To make matters worse Best Buy debited my account $25 for certificate. Sorry Best Buy and Apple. Time to move on from both of you!

It is early so I don’t know how it completely works!

The features are not what ive come to expevt from apple. But my daughter uses it for school so it’s helpful in that regard.

Good upgraded features, good value for the price.

Had to wait for staff help.Store was way under-staffed.When help arrived he was very fast and extremely helpful

It was such a chore getting this item delivered to me. It took me 3 times to reorder to finally get it. It was a very frustrating process and wouldn't do it again

I bought a computer with less memory, intending to store files in the cloud (which I bought separately). However, I now regret this decision because my files are taking up both computer and cloud memory. I was told that there’s no way to select which file to go to the cloud and which one to keep on the computer.

Piece of crap!! I have tried and tried to use this MacBook and it continuously goes back to an old gmail account that I had 15 plus years ago that I don’t have access too. I have not even been able to sign into it and it was a Christmas present and I can’t return it due to the “window of time” I literally have not been able to do anything on it

Realized after having my iPad Pro gen1 prior that I really needed the new iPad Pro M4 for the touch screen so I returned it without using. If I feel the Magic Keyboard will be useful then I’ll get it.

Ordered an Excellent rated machine and the asset came with the wrong power supply for the model and scuff marks. I reached out to customer service several times and the options were to drive 1.5 hours away or send the laptop back. The options with customer service are more limited than buying a new product so I'd caution someone from buying an open box item.

I have to order online as I live several hours from a store. I had numerous problems placing the order and had to do three chats and one phone call to resolve the problems. These included being overcharged and the shipping destination being wrong. These problems took at least 4 hours of my time to resolve, with no compensation. The laptop arrived turned on in its box, and with no protective packing inside the shipping box. I learned from this experience that I will order directly from Apple next time. They are more efficient and helpful than Best Buy, and do their best to resolve issues in a timely fashion.

This laptop arrived in poor condition. I purchased an open box excellent condition, but when it arrived through bestbuy.com it had a host of problems with it. The cord was dingy like gray. It was scuff marks underneath the laptop look warped there was stains on the laptop I tried to return it to the store. I was told that it was in poor condition and they sold it as if it was in excellent condition the manager blew me off and didn’t wanna take it back kept giving me excuses. He sent me back to bestbuy.com. BB North Avenue.

It want ok. I’m happy until it stopped working. Then didn’t know what to do with it.

I returned it (well, not returned physically because it hadn’t arrived to the store yet) because I decided that I wanted the 512 memory. The website said that the 512 was on sale until 7/14, however, when I went to the store the manager informed me that the sale ended @ 4:59am that morning. I noticed that the Apple computers were on sale the following week and therefore tried to order online and have it sent to the store. However, for some reason the Best Buy site kept indicating that it couldn’t take my credit card (I made a few attempts). Note that there was nothing wrong with my credit card. Since there is no one to call (believe me, I tried using BB’s so-called “customer support” in the past - they were USELESS - they know nothing and cannot help customers and one can no longer connect to a local store. Therefore, I purchased my 512 MacBook Air through Amazon instead. Best Buy needs to rethink how they interface with customers from home. The in-store team was great, but I do not want to have to drive 20 miles for something as simple as a question or two.

Quality sub-par. Screen has had missing pixels since day one.

Computer not finished parts were missing. IT WAS A MAC BOOK AIR.It was replaced when returned. And handled very professanaly.

I purchased a laptop and they offer you a free subscription to some anti virus, one year later it will revew and charge you 49 USD everyyear until you cancel. They dont tell you any fo this, just tell you its free. I dont support businesses that try to scam cuatomers! I wont buy here in the future if i can avoid it.

wasn’t what I expected. I’ve had MacBooks in the past and this was not the same one that I used to have. It seems like they’ve got downgraded.

Horrible experience. There was liquid stains on the computer. Slight scratches were expected but when I went to return the item the employee refused to let me trade and just gave me a refund when I explained how much I needed the computer but didn’t feel comfortable with it possibly having liquid damage. She then offered to let me purchase another one but told me I would have to spend another $900 instead of just swapping them out. I had to wait to be refunded and purchased a brand new one same price in Amazon.