Customer Ratings & Reviews

Horrible experience. There was liquid stains on the computer. Slight scratches were expected but when I went to return the item the employee refused to let me trade and just gave me a refund when I explained how much I needed the computer but didn’t feel comfortable with it possibly having liquid damage. She then offered to let me purchase another one but told me I would have to spend another $900 instead of just swapping them out. I had to wait to be refunded and purchased a brand new one same price in Amazon.

The items works well but Best Buy is not a place I would buy it from. I kissed the first attempt at delivery and I called fedex said I could get it delivered again if Best Buy called to ask for delivery again the next day because they were requesting the item to be sent back to them. Best Buy was no help and bad customer service. There was more to this experience but overall I will not be buying again from Best Buy and FedEx actually saved the day with this issue.

Problem with delivery. Delivery suppose to delivery on the date provided; however on the day of delivery got a notification stating the delivery will be delayed then next morning I found the package was delivered and was siting at my front door overnight.

The item was never delivered to my house even though the Roadie associate said it was. The verification picture was just of the outside of the box, no houses, doors, etc to confirm. Our $1000+ graduation laptop was "lost or stolen" and Best Buy would not guarantee or help with locating. I WOULD NOT use Best Buy delivery since they use unverified delivery services and do not back up their purchases!!!

Someone named Joel Lopez dipped off and stole my MacBook Air and Stephanie and Anna have it and share it and this is why this is the proof that it’s mine not theirs.

Honestly, I had it for a couple months and had a crash im not sure what happened but apple claimed it was water damage and best buy couldn’t help me either. Wouldn’t really recommend apple laptops anymore. Before the crash it was a really nice cute laptop to own.

meh.. i mean not too crazy about the monitor.. they really downgraded it compared to the mac book pro

Terrible delivery time for a first time user and even worst customer service , every agent told me something different and would not be buying anything soon, after you guys made a mistake couldn’t even have the decency to award any form of gratification, instead all the agents were saying is it’s not in there policy , hence why I love Amazon and have always been using them , the items were the same price there but someone referred me to try you guys and after loosing money by not been able to work for a few days no one even had the decency to reach out to me until after I waited for an hour for a supervisor on there customer service who just asked 2 questions and apologized

Failed Wifi HW less than 6 months. Need to send it in for service

• However, it was sold as excellent condition, the original box is missing. Therefore, it mismatch the description of “Excellent”! - The MagSafe cable is mismatched — the laptop is pearl white, but the cable is black, so it’s clearly not the original accessory. - Also, I checked the Apple warranty and it expires on May 18, 2026, which means I lost about 4 months of coverage.

BEWARE!!! Best Buy contracts with unreliable delivery agents! You won’t receive your order and Best Buy will not replace or refund you. Order direct through Apple. Much safer.

I tried to return my lap top before it was sent and they couldn't help me

The computer may be great, but the delivery service is not flexible. They returned the item to the store and the order was canceled. I had to reorder the item for in store pick up. BEST BUY, PLEASE GET A BETTER DELIVERY SERVICE!!!!

Member ID: 7875690985 I was assured that the Price I got on October 28th of $847 would match any offer for the rest of the year. However just a month later the same product is available for $749. This is a loss of $100 that I need to be compensated for.

Its just not all that. The passive cooling with no fan isnt great for longevity. Not as many ports as the pro. So many reasons the air isnt really saving you money when you choose it over the pro. I had this laptop for about 6 days. No thank you. Not a fan in any way whatsoever other than it was seemingly fast startup.

Buying a MacBook Pro from Apple has been one of the best decisions I’ve ever made. Its performance is outstanding — the M-series chip delivers incredible speed and efficiency, making everything run smoothly, even with demanding software. The Retina display is simply stunning, with vibrant colors and sharp detail that make every task more enjoyable, from work to photo or video editing. Plus, the battery life is excellent, and the design remains sleek and durable, just as you’d expect from Apple. Without a doubt, it’s a professional tool that combines power, quality, and style.

The item is perfect but the stress of supposed next day delivery was a hassle. Kept tell me next day and never showed up. Had to drive an hour to pick up.

Broken Water damage per Apple diagnostic Not covered by warranty

The MacBook with the M4 chip delivers excellent performance, outstanding battery life, and a sleek premium design. Everyday tasks and demanding workloads run smoothly, the display is vibrant, and macOS feels fast and reliable. It’s a powerful, portable laptop ideal for students, professionals, and creatives.

Had to return the MacBook Air to Best Buy because it would not boot up. They returned my money no problem, thank you for that.