Customer Ratings & Reviews

I'm very pleased with my MacBook Air!! Good deal at Best Buy

I am following up on Case ID #372485787 regarding a $200 refund check promised by Best Buy due to a price match issue. I have now received multiple conflicting statements from support. I was told the check was sent, yet no confirmation has been received to my correct email or mailing address. I was also given a 7–10 day timeline, which has now changed to an additional 2 weeks without explanation. This reflects a failure in both communication and fulfillment of a committed resolution. At this point, I am requesting: - Immediate confirmation of whether the $200 check has actually been issued - The exact issue date and mailing details - Reissuance or expedited processing due to the delay and misinformation If this is not resolved promptly, I will escalate this complaint through the Better Business Bureau and other consumer protection channels. I expect a clear and accurate resolution immediately.

Best Buy have the best employees, very knowledgeable and friendly

Great computer for basic needs. Web browsing, email, music listening, etc etc.

Extremely bad service the guy that helped us in store put the wrong address when we told him it was the incorrect one when it supposely arrived it was in a different state. We went in store they told me to call and they told us they were gonna reship it between 2-4 days and it didnt do we had to call again. It arrived the 19th of January and we bouth it the 2nd of January. The computer runs really great.

Great Product as advertised. Good size and weight.

When I was buying this lap top the sales guy seamed very aggravated that I didn't want to buy extras. The warranty which is a scam is one thing he tried to sell me when I turned it down he was no longer friendly. Also I'm disappointed the some things that use to be included when you buy a laptop are now $100 dollars extra PER YEAR. Im like "What"? RIP OFF!

Great price. Delivered right on time with no issues.

Lightning fast and super dependable, I love this thing

Bought for my Daughter. Needed it for her ap classes. She loves it!!!

the computer is ok. I do misss having the spell check at the top bar.

Works as designed. It’s a shame Apple does not offer touch screen.

Sleek. Quite an upgrade of my old version which was dying

Good laptop for the price, just enough for my business.

I love this gadget. It’s one of and kind. This Mac book Air help me to complete all my tasks with ease! Go get your now!

Not so great laptop and the performance is really bad

I purchased this Apple Mac and could not use it . Kept calling Apple Customer Service. And Apple Customer Service was good, but they could not help me to get the Apple Mac to work. I could not open the screen icons at all. Purchased it , never could use it. I had to return it to Best Buy and purchased a Dell Labtop. Such awful experience with this Apple Mac.

Apple needs to stop making products and calling them “new”. Don’t see much difference between this and the MacBook Air I was using for the past 7 years beside the outside. If Apple doesn’t start coming up with actual new concepts and ideas it might be time to look elsewhere for this same tech.

Salesman, ( forgot his name) was extremely engaging, informative and expediate in purchasing the Mac Book.

I went to the Horseheads, NY location for my purchase. When it came to the price match, which was in the time frame, it was a complete fiasco. The store manager, Dave, was of no help.